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Open kitchen and living area with air movers and a dehumidifier drying the tile floor

Water Damage Restoration in Dallas-Fort Worth, One Free Call Away

Burst pipe, standing water, a wet ceiling, a sewer backup or mold after a leak. Call any hour and get connected with an independent, locally owned company that works across Dallas-Fort Worth.

Call (469) 649-7066 What to do in the first 48 hours

One number for water and mold problems across DFW

Water damage restoration in Dallas usually starts at an awkward hour: a supply line lets go overnight, a storm drops inches of rain in an afternoon, or you come home to a ceiling that is sagging and dripping.

Water Damage Pro Dallas is a free phone line built for that moment. You call (469) 649-7066, an automated assistant answers at any hour, and it asks what happened. A water damage call is transferred to an independent, locally owned restoration company that works in Dallas-Fort Worth. A mold removal call goes to an independent mold remediation company. That company hears a brief summary first, which saves you from telling the whole story twice.

The line itself never dries, cleans, tests or repairs anything, and it never bills you. The company you reach comes out, measures the damage, writes up what it found and prices the work. You decide whether to hire it.

Should nobody pick up on the company side, it receives your name, a number to reach you, your city and the problem, and returns the call.

Person standing in a hallway talking on the phone, facing an open back door

Water damage and mold services callers ask about

Every service page walks through the job itself, how a careful company tends to handle it, and the questions worth raising early.

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Burst Pipe Water Damage

Frozen and failed pipes in attics, outside walls and garages. Shut the water off, call a plumber for the pipe and a restoration company for the drying.

Slab Leak Water Damage

A leak under the foundation needs two trades: a licensed plumber finds and repairs the pipe, and a restoration company dries the floors and walls it soaked.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Sewage Cleanup

A toilet, tub or floor drain pushing up dirty water is a Category 3 mess. Who owns the pipe, who to call first and what a careful cleanup looks like.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Mold Remediation

How a licensed Texas mold remediation runs from the assessor's protocol to clearance and the certificate, and how to judge a Dallas mold remediation company before you sign.

Mold Removal and Black Mold

Black mold after a leak in a DFW home: why color does not decide the risk, where the 25 square foot line falls in Texas, what to leave alone, and why the leak is fixed first.

Mold Testing

Mold testing in Texas is the job of a licensed mold assessment consultant, kept separate from the remover. When sampling helps, what clearance means, and how the line handles testing calls.

What happens when you call

Four steps, the same at noon or at three in the morning.

  1. Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
  2. Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
  3. Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
  4. Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Mold testing is the one exception. Texas rules do not let the same license holder assess and remediate mold on one project, so testing calls are taken as a message rather than transferred. Read why testing is separate.

Why Dallas-Fort Worth homes take on water

North Texas has its own mix of causes, and the right next step depends on which one you are dealing with.

Hard freezes

In February 2021, DFW Airport sat at or below freezing for 139 straight hours and bottomed out at minus 2 degrees, leaving pipes frozen in attics and outside walls. Dallas Water Utilities had answered more than 1,000 burst pipe calls by February 17, and Fort Worth logged more than 700 water main breaks. See burst pipe water damage.

Flash floods

On August 21 and 22, 2022, DFW Airport recorded 9.19 inches of rain in 24 hours, its second highest 24 hour total on record, and more than 15 inches fell near White Rock Creek in southeast Dallas. Rising water from creeks and streets is the dirtiest kind. See flood damage restoration.

Clay soil under the slab

Much of the area sits on Blackland Prairie clay that swells when wet and shrinks when dry. Foundations move with it, and pipes under a slab can leak where nobody sees them until a floor turns warm or damp. See slab leak water damage.

Everyday failures

Washer hoses, water heaters, ice maker lines, toilets, AC drain lines and roof leaks are behind many claims that never make the news. The water is often clean at first, and drying it fast is what keeps mold away. See ceiling water damage.

Room with the lower walls opened to the studs and air movers and a dehumidifier running

Clean, gray or black: the water decides the job

Restoration companies sort water by how contaminated it is, using the categories in the ANSI/IICRC S500 standard. The category changes what can be saved, what the crew wears and how long the job runs, so it is worth knowing before anyone gives you a price.

CategoryTypical DFW sourceWhat it usually means
Category 1, cleanA broken supply line, an overflowing sink or tub with no contaminantsMany materials can be dried in place if work starts quickly
Category 2, grayWashing machine or dishwasher discharge, a toilet overflow with urine but no fecesCarpet pad and porous items often go; cleaning comes before drying
Category 3, blackSewage, rising floodwater from creeks and streetsPorous materials it touched are usually removed; stay out of it

Clean water does not stay clean. The IICRC notes that time and temperature can push Category 1 water into Category 2 or 3, which is one more reason the first day matters. EPA guidance puts the window for drying at roughly one to two days, after which mold becomes much more likely, though even fast drying is no promise.

Before the company arrives

  1. Stop the water if it is safe. Turn off the main shutoff. In Dallas, call 311 and Dallas Water Utilities can turn water off at the meter any hour; other cities have their own water lines.
  2. Keep away from electricity. Water plus live wiring is the real danger, so keep out of any pooled water that reaches an outlet, cord or appliance. Flip the breaker only if the panel sits on dry ground, and call Oncor or an electrician if it does not.
  3. Leave if you smell gas. Get everyone out and call 911 and Atmos Energy from outside.
  4. Photograph everything. Take wide shots and close-ups of floors, walls, ceilings and ruined items while everything is still where the water left it.
  5. Call your insurer and then the line. Ask the insurer what your policy covers and what it needs from you. The first 48 hours guide has the full list.

Questions worth asking any restoration company

  • What category and class of water damage do you see here, and why?
  • Which materials do you plan to remove, and which can be dried in place?
  • How will you measure moisture, and will you share the daily readings?
  • Can I see the scope and price on paper first, and who does the rebuild afterward?
  • Is your firm on the IICRC Global Locator, and will your insurer send me a certificate of insurance?
  • If you find mold, will the job need a licensed mold assessor and remediator under Texas rules?
Gloved hand holding a moisture meter with pins pressed into the wall above a wood floor

The guide to checking a company goes through each of these, and the Texas mold rules guide shows how to look up a license with TDLR.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

Guides for the days after the water

Water Damage Restoration Cost in DFW

Published price ranges with their sources, cost per square foot by water category, the line items on a typical estimate and the questions that keep a quote honest.

What to Do in the First 24 to 48 Hours

An hour by hour and day by day plan for the first two days after a leak or flood, with safe steps, the Dallas 311 meter shutoff, insurance photos and drying times.

Texas Mold Rules and the TDLR License Search

Who must be licensed in Texas, the 25 contiguous square foot line, why assessor and remediator are separate, the remediation certificate, and a walkthrough of the TDLR license search.

Not sure whether you need water extraction, a plumber, a mold company or all three? Call and describe it in your own words. The company you are connected with looks at the damage in person and puts its estimate in writing before work starts.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

Towns across Dallas-Fort Worth

The line takes calls from Dallas, Fort Worth and the suburbs around them in Dallas, Tarrant, Collin, Denton, Rockwall, Kaufman, Ellis, Johnson and Parker counties. Each town page covers that town's water utility, creeks and storm history.

Water damage questions DFW homeowners ask

What is water damage restoration?

Restoration means returning a house to its pre-loss condition once water has soaked into places it never belongs. A restoration company typically finds where the water went with moisture meters, pulls out standing water, removes materials that cannot be saved, dries the structure with air movers and dehumidifiers, checks that it is dry, and then repairs or hands off the rebuild. The industry standard for this work is ANSI/IICRC S500. Read water extraction and water damage repair for the two halves of the job.

How much does water damage restoration cost in Dallas?

The total turns on square footage, the type of water, the hours it sat and what has to be torn out and rebuilt. Prices never come from the phone line. Whichever company you reach sizes up the damage on site and writes its own estimate, and asking for that on paper is reasonable. Read the cost guide for the factors behind a quote plus sourced national ranges.

Does Water Damage Pro Dallas do the restoration work?

No. It is a free phone line, not a restoration or mold company. An automated assistant answers, takes down the basics, then passes water damage calls to an independent DFW restoration company and mold removal calls to an independent mold remediation company. From there the company handles the visit, the price and the job, and you settle its bill yourself or through your insurance claim. Companies may pay the line a referral fee. How a call works.

Can I get mold testing through this line?

Not by transfer, for now. Texas rules keep the mold assessor and the mold remediator on one project separate, so testing is a different job from removal. When you call about testing, the assistant takes your name, number, address and what you need as a message. It cannot promise when or whether a test will be arranged. The mold testing page explains who does testing in Texas and how to check a license.

Is a burst pipe covered by homeowners insurance in Texas?

Often, but check your own policy. Texas Department of Insurance guidance draws the line between water that arrives suddenly by accident, like a pipe that splits, which most home and renter policies include, and slow leaks over weeks, which they usually exclude. Flooding needs its own policy. Phone your insurance company about your coverage and deductible, and protect the house from further damage. More in our insurance guide.

Water where it should not be? Call the free DFW line

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

  • Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
  • Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
  • Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
  • You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.