Wet sidewalk along a row of two-story brick homes and young trees after rain

Water Damage Restoration in Addison, Texas

Water coming through the ceiling from the unit above, or a supply line letting go in your own kitchen. Call free, any hour, to reach an independent company that serves Addison.

Call (469) 649-7066 Addison water emergency lines

A small town where most people live stacked together

Water damage restoration in Addison looks different from the suburbs around it, because most Addison homes share walls, floors and ceilings with other homes.

Addison is a town of about 16,700 people in Dallas County, just north of the Dallas city line. It incorporated in 1953 to avoid being annexed by Dallas, and grew from about 600 residents in 1970 into a dense business, hotel and restaurant district after a mid-1970s vote allowed alcohol sales.

Its housing is mostly apartments. A 2023 town presentation on its comprehensive plan put multifamily rentals at about 79 percent of housing, down from roughly 95 percent in 1980. Town housing policy has said the ratio of rentals to owned homes is higher than it would like.

That shapes what happens after a leak. Water from one unit's washer hose or water heater runs down into the unit below, and the person who finds it is often not the person who can fix it.

Hallway with a sagging, stained ceiling patch and a small bucket catching drips on the wood floor

Addison water and power contacts

Town of Addison Water and Wastewater, daytime: 972-450-2871, for an emergency water turn-off, a meter leak, a main break, a leaking hydrant or an overflowing sewer main.
After hours: 469-289-3270, the town's non-emergency public safety dispatch line, which the Water and Wastewater page gives for after-hours utility emergencies. The town says there is no charge for this service.
Meter shutoffs: only an authorized agent may shut off water at the meter. Some houses have a gate valve the resident can use.
Power outages: the town sends these to Oncor, 888-313-4747.
Gas smell: get out, then call 911 and Atmos Energy at 866-322-8667 from outside.

Renters and owners: who handles what

If you rent

Report the leak to the property manager by phone and in writing. Photograph the ceiling, walls, floor and your belongings. In many buildings one shutoff valve serves a whole building rather than one unit, so staff may need to close it. A renters policy may help with your belongings; ask your insurer what it covers. The landlord generally decides who repairs the building itself.

If you own a house, townhome or condo

Close your own shutoff if you can reach it safely, or call the town. In a condo or townhome, check whether the leak came from your unit, a neighbor's or a common pipe, and notify the association. Then call your insurer and the free line to be put in touch with an independent restoration company.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Water damage restoration Addison residents may need

Most calls from a dense town like this involve ceilings, carpet and the drywall between units, and any of them can turn into mold if they stay wet. The EPA's rule of thumb is that soaked materials dried out in the first day or two rarely grow mold, though nothing makes that certain.

Water Extraction and Emergency Water Removal

Standing water from a supply line, water heater or storm: what extraction equipment does, carpet and pad decisions, and why drying has to follow.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Mold Removal and Black Mold

Black mold after a leak in a DFW home: why color does not decide the risk, where the 25 square foot line falls in Texas, what to leave alone, and why the leak is fixed first.

Hand holding a phone over a wet carpet stain in a bedroom to take a photo for the insurer

Before a company starts work in your Addison home

Whose leak is it? Agree with the landlord, neighbor or association on the source before work starts, since that often decides who pays.
Ask the company what kind of water this is: a clean supply line, gray water from a washer, or sewage, which is Category 3.
Ask for the moisture readings in your unit and in any unit that shares the wet wall or ceiling.
Get the estimate in writing and ask whether it covers only drying or the rebuild too.
Ask to see the firm on the IICRC Global Locator and to receive a certificate of insurance from its insurer.

Kitchen sink base cabinet standing open and emptied after a leak

The company-checking guide goes deeper on each point.

How the free line handles an Addison call

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Addison water damage questions

I rent in Addison and water is coming through my ceiling. Who do I call?

Tell your property manager or landlord right away, in writing as well as by phone, since the leak is probably in another unit or a shared pipe. Move your things out of the way and photograph the damage. If you carry renters insurance, call your insurer about your belongings. You can also call the free line to reach an independent restoration company, but in most rentals the owner decides who dries the building. More in ceiling water damage.

Can I shut off the water at my meter in Addison?

The Town of Addison says only an authorized agent may shut off water at the meter. Some houses have a gate valve the resident can close. Otherwise, call the town's Water and Wastewater line, 972-450-2871, during the day. After hours, the town lists its non-emergency public safety dispatch, 469-289-3270, for utility emergencies. The town says this emergency service is free. In an apartment, the shutoff is usually controlled by building staff.

Is water damage restoration in Addison TX available at night?

The free line answers around the clock. An automated assistant asks about the problem and routes a water damage call, with a short summary, to an independent, locally owned restoration company that works in Addison. A missed pickup is not a dead end: your contact details and a note about the leak are handed over so the company can ring you back. Pricing and work are between you and that company. How it works.

My Addison apartment smells musty after a leak. Can the landlord ignore mold?

The Texas Department of Licensing and Regulation licenses mold assessors and remediators, but it says it cannot make a landlord clean up mold, and it does not test homes. Report the problem to your landlord in writing and keep copies. If the mold area is large, Texas rules generally call for licensed professionals, and you can check any company on the TDLR license search. See the Texas mold rules guide.

Water coming into your Addison home or unit? Call free

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.