What this is
Water Damage Pro Dallas is a free phone line and a website for people in Dallas-Fort Worth who have water where it should not be, or mold where water used to be.
It is a d/b/a of Dominion Digital Group. Calls are picked up around the clock by an automated assistant. Water damage callers are put through to an independent, locally owned restoration company, mold removal callers to an independent mold remediation company, and mold testing callers leave a message. Whichever company you reach handles the inspection, the quote and the work, and it bills you, not the line; any insurance payment is between you, your insurer and that company. Companies may pay the line a referral fee.
That is the whole business. There is no crew, no warehouse of fans and dehumidifiers, no license to show you, and no reviews to quote. Every page on the site says the same thing in its footer.
Why a line like this makes sense in North Texas
Water damage here tends to arrive in bursts, when a lot of people need help at once and are making decisions under stress.
- Freezes. In February 2021, DFW Airport stayed at or below freezing for 139 hours, and Dallas Water Utilities had answered more than 1,000 burst pipe calls by February 17.
- Flash floods. On August 21 and 22, 2022, DFW Airport recorded 9.19 inches of rain in 24 hours, second only to 9.57 inches in September 1932.
- Moving ground. Blackland Prairie clay swells and shrinks with moisture, and a 1986 study of 228 foundation failures in Dallas County tied most of the damage to high shrink-swell soils.
- Flood gaps. Standard homeowners and renters policies typically leave out flood, and FEMA notes a newly bought NFIP policy usually has a 30 day wait before it applies.
On days like those, one number that is always answered, plus plain information about what to check, is useful.
What the site teaches callers to check
The line does not vouch for any company. It shows you how to check one yourself.
Mold licenses on the TDLR search
The Texas Department of Licensing and Regulation licenses mold assessors and mold remediation contractors. Any license can be looked up by name on the TDLR license search.
Assessor and remediator kept apart
On a regulated mold job, Texas does not let one license holder both assess the mold and remediate it on the same project. If one company offers both, ask how it follows that rule.
IICRC credentials to ask about
ANSI/IICRC S500 is the water damage restoration standard. Ask whether the firm holds IICRC firm certification and whether its technicians hold WRT or ASD certification, then verify on the IICRC Global Locator.
Written estimates
Ask for the scope and price in writing before work begins, listing what will be removed, how drying will be measured, and who does the rebuild.
Proof of insurance
Ask the company's insurance agent to send you a certificate of insurance. Do not rely on a photo of one.
Questions for your insurer
Is this sudden and accidental or gradual? Is there a flood policy? Does my policy include water backup coverage? What do you need from me, and when?
What this is not
It is not a restoration company, a mold company, a plumber, a public adjuster or an insurance agent. It does not name or recommend companies on the site. It makes no claim that any company is licensed, insured, certified, rated, experienced or fast, and it does not promise when anyone will arrive. It does not give legal or insurance advice.
It also does not cover everywhere. The line takes calls from Dallas, Fort Worth and their suburbs in Collin, Dallas, Denton, Ellis, Johnson, Kaufman, Parker, Rockwall and Tarrant counties. The service areas page lists the towns.
How the pages are written
Each page is written for one topic and one place, from public sources such as the Texas Department of Licensing and Regulation, the Texas Department of Insurance, FEMA, the EPA, the National Weather Service and city utilities. The sources are listed at the bottom of each page so you can read them yourself. When a fact cannot be confirmed, it is left out. Rules and policies change, so check with the agency or your insurer before relying on anything important.
Not sure whether you need water extraction, a plumber, a mold company or all three? Call and describe it in your own words. The company you are connected with looks at the damage in person and puts its estimate in writing before work starts.
About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.