Homes on a grassy rise above a lake shore under a clear sky

Water Damage Restoration in Grapevine, Texas

A split supply line, a storm that tears into the roof, a slow leak behind a cabinet. Call any hour and get connected with an independent, locally owned company that takes Grapevine calls.

Call (469) 649-7066 Grapevine water contacts

A town that lives below a dam

Grapevine's northern edge is a reservoir built for floods. The U.S. Army Corps of Engineers finished Grapevine Dam on Denton Creek in June 1952, and the lake behind it holds back storm runoff that would otherwise rush toward the Elm Fork of the Trinity River and Dallas.

That lake shapes how people here think about water. Most of the time it is a place for boats and trails. In a wet year it reminds everyone what it was built for. But most calls for water damage restoration in Grapevine have nothing to do with the lake at all. They start inside the house: a washer hose, a water heater, a pipe that froze, a roof opened up by wind.

Water Damage Pro Dallas is a free phone line for those moments. An automated assistant answers (469) 649-7066 at any hour, asks what happened, and transfers a water damage call to an independent, locally owned restoration company that takes Grapevine calls. That company inspects, prices and does the work. The line does none of it.

Street of brick homes with blue tarps on several roofs and broken limbs along the curb after a storm

What the lake has done, by the numbers

Grapevine Lake's normal level, its conservation pool, is about 535 feet above sea level. Here is how the high water years compare, using figures reported by the Corps and Community Impact.

When	What happened	What it meant for homes
July 1952	The Corps began impounding water behind the new dam on Denton Creek.	Flood storage now sits upstream of the creek valley below the dam.
November 1981	The lake set its record level of 563.5 feet.	The benchmark later floods are measured against.
May 31, 2015	After the wettest May on record in DFW, the lake topped its spillway for the fourth time in its history and crested at 561.55 feet, more than 26 feet above normal.	Damage fell almost entirely on parks, roads and other public land; homes were largely spared by the Corps buffer.
Summer 2015	Spillway water ran down Denton Creek for weeks and FM 2499 stayed closed.	Roads and creekside areas downstream took the water; recovery of lake parks took more than a year.

Once water goes over the spillway, the Corps told Community Impact, it can no longer control how much is released. That is the reason to treat any water that comes from a creek, the lake or a flooded street as Category 3, the dirtiest class of water under the IICRC S500 standard. Porous things it soaks, like pad under the carpet and the bottom foot or two of wallboard, are usually cut out and hauled away.

Flood water from outside is also a separate insurance question. FEMA says standard homeowners and renters policies typically leave flood out, and a new NFIP flood policy usually waits 30 days before it starts. If your house sits near the lake or Denton Creek, check the FEMA flood map for your address before the next wet spring.

December 13, 2022: the morning tornado

A line of storms crossed Grapevine early on a Tuesday. The National Weather Service rated the tornado EF-1 with winds up to 110 miles per hour; it lifted at the lakeshore, and a second short EF-1 touched down near Grapevine Mills mall. Five people were hurt, none with life-threatening injuries, and a Sam's Club was damaged badly enough that it stayed closed until October 2024.

Wind damage turns into water damage fast. Once shingles or decking are gone, the next rain finds the attic insulation and then the ceiling. If that happens to you, the order matters:

Get people clear of sagging ceilings. A ceiling holding water can come down without warning.
Watch for downed lines. Oncor says to leave the area, call 911 and never touch a fallen line.
Document before cleanup. Photograph the roof from the ground, each wet ceiling and every damaged belonging.
Call your insurer, then the line. A restoration company can dry the attic and ceilings; the roof itself needs a roof repair contractor. See ceiling water damage.

Grapevine water, power and permit contacts

Water and sewer

The City of Grapevine runs its own water and wastewater system through Public Works. Daytime operations: 817-410-3330. After hours, the city sends water line breaks and wastewater backups to Police Dispatch at 817-410-8127. Utility Billing keeps weekday office hours and is not the place to report a break.

Electric and gas

Oncor handles power outages at 888-313-4747. Atmos Energy's 24 hour gas emergency line is 866-322-8667, but call it, and 911, only after you are outside the house if you smell gas.

Building permits

Grapevine requires a permit before work that repairs or replaces plumbing, electrical, gas or mechanical systems. When you are not sure whether a repair needs one, the city asks you to call Building Inspection at 817-410-3165 before starting.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Water damage restoration in Grapevine homes, old and newer

Older white wood-frame house on a quiet lot with tall trees

Grapevine was a farming settlement in the 1840s, and its township was platted by 1854. The Main Street commercial district joined the National Register of Historic Places in 1992, and the Original Town residential district east of Main Street holds Queen Anne and Colonial Revival homes from the late 1800s through the 1940s.

Older frame houses often sit on pier-and-beam foundations, with a crawlspace under the floor. Water that gets under one can stay there, out of sight, and keep the floor framing damp. Ask the company whether it will check the crawlspace with a moisture meter, not only the rooms you can see.

Newer slab homes have their own weak spots: supply lines under the foundation, water heaters in garages and attics, and ice maker lines behind refrigerators. A plumber finds and fixes a leaking pipe; a restoration company dries the floors and walls. See slab leak water damage.

When the freeze reached Grapevine

During the February 2021 winter storm, DFW Airport stayed at or below freezing for 139 hours, according to the National Weather Service. Grapevine came out of that week with more than burst pipes in homes. Community Impact reported that four of the city's main water lines broke, and one was still damaged on February 25 as the city moved into recovery.

A frozen pipe often does its damage after the thaw, when water starts moving again through a split you could not see. If you are dealing with that now or after the next hard freeze, close the main shutoff, open a faucet to drain the lines, and read burst pipe water damage.

Homeowner photographing a long brown water stain running down from the living room ceiling

Services Grapevine callers ask about most

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Burst Pipe Water Damage

Frozen and failed pipes in attics, outside walls and garages. Shut the water off, call a plumber for the pipe and a restoration company for the drying.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Before you sign with a company in Grapevine

What category of water is this, and does that change what you remove?
Will you check under a pier-and-beam floor, or only the rooms?
Who pulls the city permit for any plumbing or electrical repair?
Can I see your written estimate and daily moisture readings?
Is your firm on the IICRC Global Locator, and can your insurer send me a certificate of insurance?
If you find mold over 25 square feet, will a separate licensed assessor write the protocol?

The guide to checking a company explains each one.

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Not sure whether the water came from the roof, a pipe or outside? Call and describe it in plain words. Whichever company picks up comes to look for itself, and you can ask for its price on paper before anyone starts tearing out drywall.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Grapevine water damage questions

Who do I call in Grapevine if a water main breaks at night?

The City of Grapevine says after-hours water line breaks and wastewater backups go to Police Dispatch at 817-410-8127. During the workday, Public Works operations answers at 817-410-3330. A break on the city side is the city's job. If the leak is inside your house, close your own main shutoff and call a plumber; for the drying and repairs, call the free line and ask for a water extraction company.

Did the 2015 Lake Grapevine flood damage houses?

Mostly not. When the lake topped its spillway on May 31, 2015, Community Impact reported that the damage fell almost entirely on public property such as parks and roads, because the Corps of Engineers keeps a wide land buffer around the lake. Water released down Denton Creek did close roads, including FM 2499. If creek or lake water ever does enter a home, treat it as Category 3 water and read flood damage restoration.

Do I need a Grapevine permit to repair water damage?

For some of it, yes. Grapevine's permit guidance says a permit from the Building Department is required before anyone repairs, alters or replaces an electrical, gas, mechanical or plumbing system. Simply stopping a leak is exempt, but replacing a broken pipe hidden in a wall counts as new work that needs one, and replacing a water heater always does. For drywall, flooring or cabinets alone, call Building Inspection at 817-410-3165 before work starts, and ask the company you hire who pulls any permit.

Does homeowners insurance pay for a tornado roof leak in Grapevine?

Only your own policy and insurer can answer that. The Texas Department of Insurance draws a line between water that arrives suddenly by accident, which many policies treat as covered, and slow seepage or floodwater, which they usually do not. After a storm like the December 2022 tornado, photograph the roof from the ground and the wet ceilings inside, and ask your insurer what your policy and deductible cover. See insurance and water damage.

Can I call this line for mold in an older Grapevine house?

Yes. Mold removal calls are transferred to an independent DFW mold remediation company. Mold testing calls are taken as a message for now; under Texas rules, whoever assesses a mold project cannot also be the one who remediates it. Before you hire anyone for a larger job, look up the license on the TDLR license search. The Texas mold rules guide explains the 25 square foot line.

Water inside a Grapevine home? Call the free line

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.