High water filling a residential street from curb to curb in front of one-story homes

Water Damage Restoration in Irving, Texas

Creek water in the street, sewage up a floor drain, or a pipe that let go overnight. Call free at any hour to reach an independent company that works in Irving.

Call (469) 649-7066 Irving sewer backup steps

Irving lives with the Elm Fork and its creeks

Much of Irving's flood protection is earthwork you drive past every day: levees along the Elm Fork of the Trinity River.

A city presentation on the Lewisville Lake dam describes three flood control districts along the river in Irving, each with a FEMA certified levee. Irving Flood Control District No. 3 covers the Valley Ranch area, the Dallas County Utility and Reclamation District covers the Las Colinas Urban Center, and Irving Flood Control District No. 1 covers the Dr Pepper area. Grapevine, Hackberry and Cottonwood creeks feed the Elm Fork.

In 2015 the river tested that system for months. Lewisville and Grapevine lakes poured very high flows over their spillways into the Elm Fork, and Irving closed parks and trails along it in June and again after heavy rain over Thanksgiving weekend, the Dallas Morning News reported.

When water damage restoration in Irving is needed after a storm, the first question is where the water came from.

Rainwater swirling into a curbside storm drain on a residential street

Irving neighborhoods with known creek flooding

West Irving Creek

The Texas Water Development Board has described the West Irving Creek watershed, in the east central part of the city, as subject to frequent flooding. City engineer Walt Thomas told KERA in 2026 that the West Irving Creek project protected almost 240 homes from 100-year flood risk.

North Delaware Creek

In July 2026, Irving was approved for $35.6 million in state funding to reduce flood risk for more than two dozen homes along North Delaware Creek, with just under 5,000 feet of channel improvements planned, KERA reported.

If water came in from a creek or a street, treat it as Category 3, keep out of it, and check whether you carry a separate flood policy. Flood damage restoration explains what the cleanup involves.

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Sewage Cleanup

A toilet, tub or floor drain pushing up dirty water is a Category 3 mess. Who owns the pipe, who to call first and what a careful cleanup looks like.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Sewer backups and water breaks: what Irving asks you to do

Stop using water. No flushing, showers or laundry until the line is cleared.
Uncap the outdoor cleanout. Irving's service page asks residents to remove the cap from the outdoor wastewater cleanout before calling, if it is safe to reach. Do not go into the sewage to find it.
Call the city. The wastewater number on the service page is (972) 721-2261, and the 24-hour water and sewer hotline is (972) 721-2281. A crew checks whether the blockage is in the city's line or yours; if it is yours, you will need a plumber.
Protect yourself. Keep children and pets out of the area. Touch the electrical panel only if you can get to it without stepping in water; if not, Oncor (888-313-4747) or an electrician can cut power.
Record it. Photograph the damage and call your insurer. Ask whether your policy includes water backup coverage.

Irving water damage restoration in older and newer homes

Empty room with a brown waterline and stained lower drywall left behind after floodwater

In the 1950s, speculative builders put up tract houses on former farmland, and by 1963 the city had about 45,000 residents, according to the Handbook of Texas. Las Colinas began in 1973 as a privately funded, 7,000-acre planned development, and DFW Airport opened partly inside the city limits in 1974. By the end of the 1970s Irving had well over 100,000 people.

That leaves a wide range of homes. Houses from the 1950s and 1960s may still have original drain lines and old shutoff valves, and clay soil under their slabs can stress buried pipes. In apartments and two-story homes of any age, the usual trouble is overhead: an upstairs bathroom, a water heater or an AC drain line leaking into the ceiling below.

Remember the line between the city and you: Irving repairs leaks up to the meter, and everything past it is the owner's job.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Ask these before you hire in Irving

Is the water from a clean line, gray water from an appliance, or sewage or floodwater (Category 3)?
Which materials will be removed, and why can the others be dried in place?
Will you record moisture readings daily and show me the final dry readings?
May I have the estimate in writing, with drying and rebuild listed separately?
Is your firm on the IICRC Global Locator, and will your insurer send me a certificate of insurance?

Two people reading printed pages at a wooden table with a pen and a pair of glasses

How the free line handles an Irving call

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Water damage in Irving: common questions

Which Irving number handles a broken main or a backed-up sewer?

Irving Water Utilities lists a 24-hour water and sewer hotline, (972) 721-2281. For a wastewater backup, the city's service request page also gives (972) 721-2261 and asks you to take the cap off your outdoor cleanout before calling. The city handles leaks up to the meter; anything past the meter is the owner's to repair. For water damage inside the house, see water extraction.

Is there water damage restoration in Irving TX that answers overnight?

The free line does. Its automated assistant answers day or night, asks what is wrong, and routes a water damage call to an independent, locally owned restoration company serving Irving, with a short summary so you do not repeat yourself. If the company is tied up, it is sent your contact details and city for a return call. All inspection, pricing and work is between you and that company. How it works.

I live behind an Elm Fork levee in Irving. Do I need flood insurance?

That is a question for your agent and the FEMA flood map, not a yes or no here. The Elm Fork levees in Valley Ranch, Las Colinas and the Dr Pepper area are FEMA certified, but a levee lowers risk rather than removing it, and standard homeowner policies do not cover floods. An NFIP policy generally starts 30 days after purchase. Read our insurance guide.

Sewage backed up into my Irving home. Can I mop it up?

Stay out of it. Sewage is Category 3 water, grossly contaminated, and it soaks into drywall, carpet and pad. Keep people and pets away, stop using water in the house, and call the city's hotline so a crew can tell whether the blockage is in the city's line or yours. Then a cleanup company removes what cannot be saved and disinfects. See sewage cleanup.

Water damage in Irving? One free call

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.