The short version
You call one number. A machine answers and asks what is wrong. You get handed to a local company that handles that kind of problem. From there, you deal with the company, not with the line.
Water Damage Pro Dallas, a d/b/a of Dominion Digital Group, is a referral service: a phone line plus this website, free to callers. It does not dry houses, remove mold, test for mold, repair anything, write estimates or file insurance claims. The rest of this page explains each step so nothing about the call surprises you.
Step by step, from dial tone to the company
- You dial (469) 649-7066. It is answered 24 hours a day, 7 days a week, by an automated assistant. This number also takes calls for other home services, so lead with "water damage" or "mold."
- The assistant asks what you need. Say what happened in plain words: a burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup, flooding or mold. Give your town and say whether water is still coming in.
- Water damage calls are transferred to an independent, locally owned DFW water damage restoration company.
- Mold removal calls are transferred to an independent DFW mold remediation company.
- Mold testing calls are taken as a message. The assistant records your name, number, address and need. Nothing more is promised.
- The company hears a summary first. Before it picks up, it gets a short summary of your call, so you do not repeat the whole story.
- If nobody picks up, the company still receives your name, callback number, city and problem, to return the call.
After the transfer: you and the company
Once you are connected, the line steps out. The company decides whether and when it can come, sends its own people to look at the damage, and tells you what it thinks the job involves.
Everything that follows is between you and that business: the inspection, the estimate, the contract, the work, any warranty, and the bill. The bill comes from the company to you; if your insurer is paying, you work that out with the insurer. You are free to say no, get another opinion, or call your insurer first.
A careful company will usually explain what category of water it found, show you moisture readings, and put the scope and price in writing before tearing anything out. If it does not, ask.
The line's job, and where it stops
It does
- Answer the phone at any hour
- Ask what you need and where you are
- Transfer water damage and mold removal calls to independent DFW companies
- Pass a short summary, or your callback details, to that company
- Take a message for mold testing calls
- Publish guides on safety, insurance questions, Texas mold rules and checking a company
It does not
- Dispatch people or own equipment
- Inspect, quote, price, schedule or bill any work
- Hold a restoration or mold license or certification
- Vouch for a company's licenses, insurance, ratings or speed
- Give insurance advice or handle claims
- Charge you anything
Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.
Why mold testing is handled differently
Texas splits mold work into two licensed roles. A mold assessment consultant inspects, may take samples, and writes the remediation protocol, the written plan for the cleanup. A mold remediation contractor follows that plan. The Texas Department of Licensing and Regulation does not allow one license holder to do both the assessment and the remediation on the same project.
Because the line's mold transfers go to remediation companies, sending a testing call to one of them would mix the two roles. So testing calls are taken as a message for now. To find an assessor yourself, search by license type on the TDLR license search.
Not every mold spot needs either one. TDLR says most visible growth smaller than 25 contiguous square feet may be dealt with by someone without a license, and homeowners are exempt on their own homes. The Texas mold rules guide covers when licensing applies.
Your information on a call
The assistant keeps a record of the number you called from, when you called and what you said. That is used to route the call and, when needed, to give the company your name, callback number, city and problem. Mold testing messages also include your address. The companies are separate businesses with their own privacy practices. The line does not sell your information. The full details are in the privacy policy, and the terms of use cover the referral arrangement.
Before you sign with the company
- Ask for the estimate on paper, itemized by what comes out and what goes back in.
- Ask whether the firm is on the IICRC Global Locator, and whether the people drying your home hold Water Damage Restoration Technician (WRT) certification.
- Ask its insurance agent to send you a certificate of insurance directly.
- Call your insurer and ask what your policy covers before work goes beyond emergency drying.
Call, say "water damage" or "mold," and describe what you see. The call is free, and so is the transfer.
About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.