Brick storefronts around a historic county courthouse square on a wet street after rain

Water Damage Restoration in Waxahachie, Texas

A century-old Victorian and a brand-new slab home face different water problems. One free call, any hour, connects Waxahachie homeowners with an independent local company.

Call (469) 649-7066 Who to call about city water

A county seat with two kinds of houses

Waxahachie still earns its nickname, the Gingerbread City. Hundreds of houses dating to the cotton boom around the turn of the twentieth century stand in town in Victorian, Queen Anne and Gothic Revival styles, and the Ellis County Museum opens some of them each June for the Gingerbread Trail tour of homes.

Drive a few minutes out from the courthouse and the picture changes to new subdivisions on concrete slabs. Both kinds of house take on water, but rarely in the same way. An old frame house with plaster walls and wood floors dries slowly and is easy to damage with rough tear-out. A newer home is more likely to lose a washer hose, a water heater, an attic line or a pipe under the slab.

Whichever you live in, water damage restoration in Waxahachie, TX starts with a phone call. Water Damage Pro Dallas answers that call at any hour and hands it to an independent, locally owned restoration company serving Ellis County callers. The line itself does no drying or repairs.

Older white wood-frame house on a quiet lot with tall trees

City water contacts, weekday and after hours

The City of Waxahachie runs its own water system. Its utilities page lists three sources: Lake Bardwell, a U.S. Army Corps of Engineers reservoir; Lake Waxahachie, about four miles south of town; and a Tarrant Regional water line. When the problem is on the city side of the meter, the number you need depends on the clock.

Situation	Who the city says to call
Water or sewer problem, Monday to Friday, 8 a.m. to 5 p.m.	City utilities, 469-309-4320
A water leak or sewer backup that needs prompt attention after hours or on a weekend	Waxahachie Police Department, 469-309-4400
Anything that needs immediate emergency help	911
Flood maps, flood zones and elevation certificates	City Engineer, 469-309-4300
Permits for repairs and remodeling	Building Department, (469) 309-4020

Inside the house, the shutoff is yours. Find your main valve now, while nothing is leaking, so you are not hunting for it in the dark.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or the electric co-op that serves your address or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Oncor delivers power to most of Waxahachie, though the city's utilities page also lists HILCO Electric Cooperative and Navarro County Electric Cooperative, so check your bill to see which one serves you. Atmos Energy supplies natural gas.

Waxahachie Creek, drainage and the flood maps

Waxahachie Creek runs through town, and the U.S. Geological Survey keeps a stream gauge on it at Waxahachie. The city's flood page points residents to water level alerts from that gauge and lists the FEMA flood zones found inside city limits: Zone AE and Zone A, which are high-risk areas, and Zone X, which is lower risk.

High water here does not always come over a creek bank. When a hard rain outruns the storm drains, water can stand in downtown streets and run into low doorways and basements while the creek itself stays in its channel. Photos in the Star-Telegram archive at UT Arlington show a much older Waxahachie flood, in September 1958.

Two practical points follow. Street and drainage flooding still counts as flood for insurance purposes, which means a separate flood policy, such as one from the National Flood Insurance Program. And any building work inside a floodplain needs local and state permits; Planning and Zoning (469-309-4290) can tell you what applies before work starts.

Water damage restoration Waxahachie TX homeowners ask about

These are the services most likely to fit a Waxahachie call, from creek and street water to the dirty water that comes up through a drain.

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Sewage Cleanup

A toilet, tub or floor drain pushing up dirty water is a Category 3 mess. Who owns the pipe, who to call first and what a careful cleanup looks like.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Old plaster, old wood

Plaster, brick and old-growth hardwood hold water deep inside. The IICRC drying standard calls this Class 4, specialty drying. It takes longer, and good readings matter more than guesses. Ask how the company will measure progress before anything is cut out.

Newer slab homes

Much of North Texas sits on Blackland Prairie clay that swells when wet and shrinks when dry, and that movement can stress pipes under a slab. A warm floor spot or a sudden jump in the water bill is a reason to call a plumber first. See slab leaks.

Hard freezes

In February 2021 the National Weather Service recorded 139 hours at or below freezing at DFW Airport. Lines in attics, crawlspaces and outside walls are the ones that split. Read burst pipe water damage.

Mold after a slow leak

The EPA says mold usually will not grow if wet materials are dried within 24 to 48 hours. Past that, larger mold jobs in Texas generally call for licensed professionals. See mold remediation.

What to ask before work starts in Waxahachie

What category of water is this, clean, gray or black, and what does that mean for my floors and walls?
For an older house: which plaster, trim or wood floors can be dried in place, and how will you track it?
Does any part of this job need a City of Waxahachie permit, and who will pull it?
Is my property in a mapped flood zone, and does that change what my insurer needs from me?
Can I have the estimate and the moisture readings in writing?
Is your firm on the IICRC Global Locator, and can your insurance agent send me a certificate of insurance?

Person at a kitchen counter looking at a colored flood map on a laptop

The answers belong to the company you hire, not to the phone line. For a fuller checklist, see the guide on vetting a water damage company, and call your insurer before you sign anything.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

How the free line handles a Waxahachie call

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Rainwater swirling into a curbside storm drain on a residential street

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Waxahachie water damage questions

Who do I call in Waxahachie if a water line is leaking at night?

The City of Waxahachie takes water and sewer reports at 469-309-4320 Monday through Friday during business hours (8 a.m. until 5 p.m.) After hours and on weekends, the city says to call the Waxahachie Police Department at 469-309-4400 for something that needs prompt attention, such as a water leak or a sewer backup. Call 911 for a true emergency. A leak inside your house, past the meter, is yours to stop at your own shutoff valve. Then see the first 48 hours guide.

Is my Waxahachie house in a flood zone?

Check before you assume either way. The city's flood information page lists FEMA Zone AE, Zone A and Zone X areas inside the city, links to FEMA's map viewer, and says the City Engineer (469-309-4300) can help with flood maps. Some elevation certificates are on file there too. Even outside a mapped zone, flood damage falls outside a standard homeowners policy and calls for its own flood coverage. Our insurance guide explains the difference.

Does Waxahachie make you pull a permit for water damage repairs?

Often, once the work goes past cleanup. The city's Building Department lists a residential permit type for addition, alteration, remodel and repair, filed through its online portal, and plans submitted since June 1, 2024 must meet the 2021 International Codes. Before signing, ask the repair company which pieces of the work the city will want permitted and whose name goes on the application. The Building Department is at 408 South Rogers, (469) 309-4020.

Can a historic Gingerbread home in Waxahachie be dried out without tearing out the old wood?

Sometimes, but it depends on the water and how long it sat. Dense materials such as old plaster and hardwood are what the IICRC calls Class 4, specialty drying, which is slower and needs closer moisture readings. Clean water caught early gives the most options; sewage or creek water usually means porous materials come out. Ask the company to explain, room by room, what it plans to dry in place and why. Read about water damage repair.

Does the line send a crew to Waxahachie?

No. Water Damage Pro Dallas only answers the phone. Its automated assistant picks up day or night, asks what happened, and transfers a Waxahachie water damage call to an independent, locally owned DFW restoration company. That company decides whether it can come out; it inspects, prices the job, handles the work and bills you itself. Companies may pay the line a referral fee. See how it works.

Water coming in somewhere in Waxahachie? Call the free line

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.