Street of brick homes with blue tarps on several roofs and broken limbs along the curb after a storm

Water Damage Restoration in Rowlett, on Lake Ray Hubbard

Rain through a storm-torn roof, a sewer backup in the bathroom or a supply line that burst while you were at work. Call the free line any hour and talk to an independent restoration company that serves Rowlett.

Call (469) 649-7066 Rowlett after-hours water number

A farm town that grew up around a lake

Rowlett was a farming community of about 250 people when it incorporated in 1952. Then Dallas built Lake Ray Hubbard on the East Fork of the Trinity River, and the town turned toward the water.

Rowlett had roughly 1,600 residents in 1973 and more than 44,000 by 2000. The 2020 census counted 62,535. A Texas House resolution describes the city as sitting on 30 miles of Lake Ray Hubbard shoreline, and the town takes its name from Rowlett Creek, which runs into the lake. The city reaches across two counties, Dallas and Rockwall.

The lake is a City of Dallas reservoir. Dallas owns the Rockwall-Forney Dam, and Dallas Water Utilities operates it for water supply, flood control and recreation. Living near it is a big part of Rowlett's appeal, and it also means flood maps are worth checking before you buy or renew insurance.

For water damage restoration in Rowlett, though, most problems start inside: a pipe, a drain, a roof that let rain in.

Homes on a grassy rise above a lake shore under a clear sky

December 26, 2015: 854 Rowlett homes hit in one night

The tornado that crossed Garland as an EF4 moved on into Rowlett, where the National Weather Service rated the damage EF3.

The city's first count

Two days later, the city manager's update listed 854 Rowlett homes affected: 148 destroyed, 188 with major damage, 298 with minor damage and 220 more touched by the storm. It was a preliminary count.

No deaths in Rowlett

The city reported 23 injuries and no deaths. The deaths that night happened in Garland and elsewhere in the region.

The water that came later

Homes with torn roofs and broken windows took on rain in the days after. Wet insulation and ceilings that are not dried can grow mold, which is why the inside needs attention as soon as the roof is covered.

Water damage restoration Rowlett calls are usually about these

Large oak limb lying across the roof of a brick ranch home after a storm

Storm leaks through the roof

Hail, wind and falling limbs can open a roof in a single storm. Water travels along rafters and shows up as a stain or a sagging ceiling well away from the hole. Stay out from under a ceiling that bulges.

Sewer backups

Rowlett has seen what a failing sewer main can do. When a 24 inch main collapsed near Liberty Grove Road and Chiesa Road late one Wednesday evening, the city asked residents not to flush or run water while crews worked through the night. Backups damaged nearby businesses and a school badly enough that they expected to stay closed for months. A second collapse brought a second request to cut water use. The city said drinking water stayed safe.

Broken supply lines and water heaters

Clean water from a burst line is the easiest kind to dry, as long as work starts quickly. EPA guidance is that mold usually does not take hold in damp materials that are dry again inside a day or two, which is a rule of thumb rather than a promise.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Sewage Cleanup

A toilet, tub or floor drain pushing up dirty water is a Category 3 mess. Who owns the pipe, who to call first and what a careful cleanup looks like.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Rowlett numbers to keep handy

Problem	Who to call
Water main break, sewer overflow, business hours	Rowlett Public Works, 972-412-6287
Water or sewer emergency after hours	Rowlett Police Dispatch, 972-412-6201
Leak at the water meter	Rowlett Utility Billing, 972-412-6105
Power outage or downed line	Oncor, 888-313-4747 (for a downed line, move away and call 911)
Gas smell	Leave, then call 911 and Atmos Energy, 866-322-8667
Water damage inside the house	The free line, (469) 649-7066

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

What to ask a Rowlett restoration company

What kind of water is it? A supply line, rainwater through the roof and a sewer backup are three very different jobs with different scopes of work.
What will come out of the house, and why? A careful company shows you its moisture readings before it recommends removing drywall or flooring.
Who fixes the cause? The roof, the pipe or the sewer line usually needs its own contractor or the city.
Can I see your credentials? Ask about IICRC firm certification and look the firm up on the IICRC Global Locator, and ask for a certificate of insurance sent straight from its insurer.
What if you find mold? Under Texas rules, a mold job of 25 contiguous square feet or more generally means one licensed company writes the plan and another does the cleanup. Any license can be checked on the TDLR site.

White sewer cleanout pipe with its cap off in the yard beside a brick home

Read our Texas mold rules guide and the cost guide before you sign.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

How a Rowlett call is handled

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Say you are calling from Rowlett and whether it is clean water, rain or sewage. The restoration company hears that before it picks up, so you can get straight to what you are seeing.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

The free line also covers these DFW towns

Rowlett water damage questions

Who do I call after hours in Rowlett for a water or sewer emergency?

Rowlett Public Works handles water and sewer during business hours at 972-412-6287. After hours, the city sends water and sewer emergencies through Police Dispatch at 972-412-6201. If the leak is at your water meter, the city says to call Utility Billing at 972-412-6105. For drying out the house afterward, call the free line. See water extraction.

Sewage came up in my Rowlett bathroom. Is it safe to clean it myself?

Treat it as hazardous. Sewage is Category 3 water under the IICRC standard and can carry bacteria and viruses. Keep people and pets out, do not run more water down the drains, and do not handle soaked items with bare hands. A plumber or the city deals with the line; a restoration company cleans and dries. Read sewage cleanup for what that job involves.

I live on Lake Ray Hubbard. Do I need flood insurance?

Only you and your insurer can answer that, but know the rule first. The Texas Department of Insurance says homeowners policies in Texas do not cover flooding. Coverage for rising water comes from a separate flood policy, and FEMA says an NFIP policy usually has a 30 day waiting period. Pull up your lot on FEMA's Flood Map Service Center, then see our insurance guide.

Storm damage tore up my roof in Rowlett. Who dries out the inside?

Two different trades. Whoever repairs the roof seals the outside. A water damage restoration company deals with what the rain soaked inside: attic insulation, ceilings, walls and floors. It measures moisture, removes what cannot be saved, dries the rest and documents it. The free line connects you with a restoration company; ask it whether it handles the rebuild too. More on ceiling water damage.

Rowlett home damaged by water? Make one free call

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.