Quiet suburban street of brick homes and oak trees in early morning light

Water Damage Restoration in Coppell, TX

A tired water heater, a hail-cracked skylight, creek water in the yard. Call any hour and the free line connects you with an independent, locally owned company that takes Coppell calls.

Call (469) 649-7066 Coppell's water timeline

A suburb built in two decades, now growing older

Coppell voted to incorporate in 1955, 41 votes to 1, and stayed a farming village for years. Then DFW Airport opened next door in 1974.

The census numbers tell the rest. Coppell had 3,826 residents in 1980, 16,881 in 1990 and 35,958 in 2000. The 2020 count was 42,983. Most of the city went up in those two decades, which means a large share of Coppell homes are now 25 to 45 years old.

That age matters for water damage restoration in Coppell, TX. Plumbing parts that were new when a family moved in have now worked for decades: water heaters, valves, supply lines, the drain pan under the air handler. When one fails, the water usually comes from inside the house, not from the sky or the creek.

Kitchen with a water heater closet door open and a small puddle on the floor

Where to look in a Coppell house of that age

Water heater closets and garages

Look for rust at the base, a damp pan or a wet garage slab. A failing tank can leak slowly for weeks before it lets go.

Under sinks and behind the fridge

Braided supply lines and ice maker tubing wear out. Check for warped cabinet floors and stained baseboards.

The attic and ceilings

An AC condensate line that clogs in summer, or a roof that took hail, shows up as a brown ring on the ceiling below.

Slab floors

A warm or damp spot, a water bill that jumps, or the sound of running water with every tap closed can point to a leak under the foundation. A plumber locates and repairs it; see slab leak water damage.

Coppell's recent water events

June 2015: Denton Creek in the yards. With Lake Grapevine releasing water after Tropical Depression Bill, the city warned hundreds of residents their homes could flood, and police went door to door urging people to move valuables. CBS Texas reported hundreds waking to the creek in their front and back yards. The mayor signed a disaster declaration, as did the mayors of Flower Mound, Grapevine and Lewisville, and the water took days to go down.
June 6, 2018: baseball-size hail. Storms early that Wednesday left damage from Carrollton through Coppell to Arlington, shattering windows and skylights and bringing down limbs. Coppell homeowners told CBS Texas their roofs, siding and gutters needed replacing.
June 28, 2023: the pump station outage. A fallen power line knocked out the Village Parkway Pump Station, Coppell's main water source, and its backup power ran for several hours before it failed. The city moved to Stage 5 of its water conservation plan, emergency use only, and then issued a boil notice, which it lifted on June 29.

After hail or high water

Hailstones covering a driveway and front lawn of a one-story home after a storm

Hail turns into water damage when it breaks a skylight or opens the roof and the next rain gets into the attic. Wet insulation holds water against the ceiling drywall, which can sag and fall. Nobody should stand beneath drywall that is bowing down; take photos of it, and have it looked at.

Creek water is a separate problem. Under the IICRC S500 standard, water rising from a creek is Category 3, the most contaminated group, so whatever porous material it soaks is generally removed. It also falls outside most home policies: FEMA notes homeowners and renters policies typically exclude flood, and a National Flood Insurance Program policy usually has a 30 day wait.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Services Coppell callers ask about

Slab Leak Water Damage

A leak under the foundation needs two trades: a licensed plumber finds and repairs the pipe, and a restoration company dries the floors and walls it soaked.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Mold Testing

Mold testing in Texas is the job of a licensed mold assessment consultant, kept separate from the remover. When sampling helps, what clearance means, and how the line handles testing calls.

Mold testing works differently from the other services. Texas rules do not let one license holder both assess and remediate mold on the same project, so the line takes testing calls as a message rather than transferring them, and it cannot promise when a test will happen.

How the free line works for Coppell callers

Water Damage Pro Dallas is not a restoration company. You call (469) 649-7066, an automated assistant answers, and a water damage call is passed to an independent DFW restoration company that serves Coppell. That company inspects, quotes and does the work; you deal with it and pay it directly, or your insurer does as you arrange.

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Homeowner in the driveway taking a phone photo of a two-story brick home

Questions for the company you are connected with

Where did the water travel, and can you show me the moisture readings?
Which materials come out, and which can stay and be dried?
Does any of this repair need a City of Coppell permit, and who gets it?
Will the estimate be in writing before you start?
Is your firm on the IICRC Global Locator, and will you have your insurer send me a certificate of insurance?

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Water damage questions from Coppell

My Coppell house was built in the 1990s. What usually leaks first?

In houses that age, the usual suspects are water heaters, washer hoses, toilet and sink supply lines, ice maker lines and the condensate drain from the air conditioner. In an older house, some of them may still be original. A slow drip under a cabinet can soften the floor before you see it. If water has spread, read water extraction, and have a plumber fix the source.

Did Denton Creek flood Coppell neighborhoods in 2015?

It reached yards. In June 2015, as Lake Grapevine released water into Denton Creek, CBS Texas reported hundreds of Coppell residents waking up to the creek in their front and back yards, with tarps and sandbags behind some houses. Police went door to door the night before. Creek water is Category 3; see flood damage restoration.

How do I get Coppell water alerts?

Sign up for the city's Notify Coppell alerts. When a power failure at the Village Parkway Pump Station cut the supply on June 28, 2023, the city asked everyone to use water for emergencies only and then issued a boil notice. The Coppell Chronicle recommends the alerts as the way to hear about events like that. For a leak inside your home, close your main shutoff first.

Hail damaged my roof in Coppell. Who dries the ceiling?

Two different companies, usually. A roof repair contractor fixes the roof. A water damage restoration company checks the attic and ceiling with moisture meters, removes wet insulation or drywall that cannot be saved and dries the rest. Ask your insurer what your policy covers before you sign. See ceiling water damage.

Coppell home with water damage? Call free

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.