Two-story brick home with an open garage and a coiled garden hose on the driveway

Water Damage Services for Dallas Homes, Sorted by the Job You Need

Standing water, a wet ceiling, a sewer backup or mold. Find the job that matches what you see, learn who does it, and call one free number for a connection to an independent DFW company.

Call (469) 649-7066 How one service differs from another

Water damage in Dallas is not one job

Water damage in Dallas can mean a quarter inch of clean water on a kitchen floor, a creek pushing mud into a garage, or a slow drip under a slab that nobody sees for months. Each one calls for different work, and sometimes a different kind of company.

This page lays out the ten jobs people in Dallas-Fort Worth call about most, grouped the way the work actually happens: first the emergency, then the leaks and repairs, then mold. Every service page goes deeper into causes, what a careful company does, and the questions to ask before you sign.

One thing stays the same across all of them. Water Damage Pro Dallas does none of this work. It only answers the phone: (469) 649-7066 is picked up at any hour by an automated assistant, which hands water damage calls to an independent, locally owned restoration firm and mold removal calls to an independent mold remediation firm. That firm sees the damage, prices it and does the job. Payment goes from you, or from your insurer if you set that up, straight to the firm.

Water emergencies: get the water out and the house drying

These are the calls where hours count. The goal is to remove standing water, pull out materials that cannot be saved, and start drying. According to the EPA, mold usually will not take hold when damp materials get dry inside a 24 to 48 hour window. It is a rule of thumb, not a promise, and it is why an early start matters.

Water Extraction and Emergency Water Removal

Standing water from a supply line, water heater or storm: what extraction equipment does, carpet and pad decisions, and why drying has to follow.

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Sewage Cleanup

A toilet, tub or floor drain pushing up dirty water is a Category 3 mess. Who owns the pipe, who to call first and what a careful cleanup looks like.

The three differ mainly in how dirty the water is. A broken supply line is usually clean water at first. Rising floodwater from a creek or street, and anything from a sewer line, is what the ANSI/IICRC S500 standard calls Category 3, or grossly contaminated, water. Stay out of it and keep children and pets away.

Leaks and repairs: find the source, dry it, rebuild it

Plenty of water damage in North Texas homes never makes the news. It starts with a pipe, a fixture or the roof.

Burst Pipe Water Damage

Frozen and failed pipes in attics, outside walls and garages. Shut the water off, call a plumber for the pipe and a restoration company for the drying.

Slab Leak Water Damage

A leak under the foundation needs two trades: a licensed plumber finds and repairs the pipe, and a restoration company dries the floors and walls it soaked.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Mold: removal, remediation and testing are separate jobs

Mold often shows up after a leak that went unnoticed, and the three mold services are easy to mix up. Texas treats them differently, so they get three pages.

Mold Remediation

How a licensed Texas mold remediation runs from the assessor's protocol to clearance and the certificate, and how to judge a Dallas mold remediation company before you sign.

Mold Removal and Black Mold

Black mold after a leak in a DFW home: why color does not decide the risk, where the 25 square foot line falls in Texas, what to leave alone, and why the leak is fixed first.

Mold Testing

Mold testing in Texas is the job of a licensed mold assessment consultant, kept separate from the remover. When sampling helps, what clearance means, and how the line handles testing calls.

Texas mold rules in short. Mold work in Texas is licensed by the Texas Department of Licensing and Regulation (TDLR). A small patch, under 25 contiguous square feet, usually falls outside the licensing rules. Bigger jobs generally bring in two separate license holders: a mold assessment consultant who writes the cleanup plan, called a protocol, and a mold remediation contractor who carries it out. Texas does not allow one license holder to play both roles on a single project. People who own a home or other residential property with fewer than 10 units are exempt when working on their own property. You can check any name on the TDLR license search; the Texas mold rules guide explains more.

How these services differ, in plain terms

Most confusion comes from four pairs of jobs that sound alike. Once you can tell them apart, describing the damage on the phone and reading an estimate later both get easier.

These two	The first one is	The second one is
Extraction and repair	Pulling out water with pumps and vacuums, removing ruined carpet pad or drywall, and drying with air movers and dehumidifiers	Rebuilding afterward: new drywall, baseboards, flooring, cabinets and paint, once moisture readings show the structure is dry
Plumber and restoration company	Finds and fixes the pipe, valve, water heater or fixture that leaked, including leaks under a slab	Measures where the water went, removes what cannot be saved and dries the house
Mold removal and mold remediation	The everyday name for getting rid of mold, often used for small spots	The full process for larger growth: containment, removal, cleaning, drying and a clearance check, under Texas rules for jobs of 25 contiguous square feet or more
Mold testing and mold remediation	An assessment by a licensed mold assessor, who can sample and write the remediation protocol (the written plan)	The cleanup by a licensed mold remediation contractor; Texas does not let one license holder do both on the same project

Why the plumber and the drying company are not the same call

A plumber's job ends when the pipe holds water again. The wet subfloor, the soaked bottom of the wall and the swollen cabinet base are a different problem, and a plumber is usually not equipped to dry them. A restoration company, in turn, does not repair the line under your slab. On a slab leak or a burst pipe in a wall, expect both.

If you only call one, ask it plainly: "Who handles the other half?"

Plumber in ear protection kneeling on a tile floor with a toolbox, checking for a hidden leak

What residential water damage restoration usually involves

Residential water damage restoration follows a pattern, whatever caused the water. Knowing the steps helps you follow along and ask good questions.

Inspection and moisture mapping. The company traces where the water went with moisture meters, which read how wet drywall, wood and concrete are, and sometimes thermal cameras.
Sorting the water. It decides the category (clean, gray or black) and the class, which describes how much got wet and how difficult the drying will be.
Removal and tear-out. Standing water comes out. Materials that cannot be saved, such as soaked carpet pad or drywall touched by sewage, are removed by the company and hauled away.
Drying. Air movers push air across wet surfaces and dehumidifiers pull the moisture out of the air. Readings should be taken and logged until materials reach a dry standard.
Repair. Drywall, trim, floors and cabinets are replaced, by the same company or a contractor you choose.

Empty room with the lower drywall removed along every wall so the studs can dry

A written estimate before work starts, and copies of the moisture readings during the job, are fair things to ask for. The guide to checking a company has a fuller list, including IICRC credentials to ask about and how to request a certificate of insurance.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

When none of these fit

Some calls are a mix: a roof leak that wet the ceiling and left mold in the attic, or a washing machine flood that reached the hallway and the garage. You do not need to pick the right service before calling. Say what you see, where in the house it is, and if the leak is still running. The assistant sorts water calls from mold calls and passes along a short summary so the company hears it before it picks up.

The line does not handle plumbing repair by itself, roof work, remodeling sold on its own, pest control, insurance advice or claim handling. For a claim question, call your insurer.

Hand stretching a tape measure across a large mold patch on a hallway wall

Water on the floor, a stain overhead, or a musty smell you cannot place? Call the free line, say "water damage" or "mold", and describe it in your own words.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

DFW towns the line takes calls from

Questions about water damage services in Dallas

What is the difference between water mitigation and water damage restoration?

Mitigation is the emergency half: stopping more damage by pulling out water, removing soaked materials that cannot be saved and drying the structure. Restoration is often used for the whole job, and the repair half means putting the house back with new drywall, flooring, paint or cabinets. Some firms handle both halves; others dry the house and pass the rebuild to a general contractor. Find out up front which halves are included. See water extraction and water damage repair.

Do I call a plumber or a water damage company first?

If water is still running, close the main water valve, but only if getting to it is safe. A plumber then finds and fixes the broken pipe, valve or fixture. A water damage restoration company dries the floors, walls and cabinets the water reached. When the pipe is hidden in a wall or under the slab, both are usually needed, and either can start first once the water is off. The slab leak page walks through how the two jobs fit together.

Is residential water damage restoration different from commercial work?

The drying science is the same, but a house brings its own issues: carpet pad, kitchen cabinets, attic water heaters, belongings, children and pets, and a homeowners policy with its own rules. This site is written for people dealing with water in their own homes across Dallas-Fort Worth. When you call, describe the property and the damage, and the assistant routes the call from there.

Which service do I need if I see mold after a leak?

That depends on how much there is and what you want done. Removal or remediation is the cleanup, and in Texas a larger job generally involves a licensed mold assessment consultant who writes the plan and a separate licensed mold remediation contractor who carries it out. Mold removal calls to the line are transferred to an independent remediation company; mold testing calls are taken as a message. Read mold remediation and mold testing.

Does calling the line cost anything?

No. The call and the connection are free to you. The company you hire sets its own prices, writes its own estimate and collects payment from you or, if you arrange it, from your insurer. Companies may pay the line a referral fee. How a call works, step by step.

Not sure which service fits? Describe it on the phone

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.