Two-story brick home with white porch columns and a blooming crepe myrtle on a sunny day

Water Damage Restoration in Southlake

A pipe split in the attic, a water heater gave out, storm runoff found the back door. One free call, any hour, connects you with an independent local company that takes Southlake calls.

Call (469) 649-7066 Who to call in Southlake

When the tanks ran dry in 2021

Southlake does not treat its own water. It buys it from the City of Fort Worth, and in February 2021 that dependence showed.

As the winter storm dragged on, the city told residents that its system pressure had dropped sharply and its storage tanks were dry. The Texas Commission on Environmental Quality required a boil water notice. Even after Fort Worth lifted its own notice for the north side of that city, Southlake had to finish its own testing before it could lift the one here. Meanwhile city crews were out helping shut off water to homes and businesses with broken lines.

A split pipe in a system with little or no pressure may barely leak. When full service returns, so does the water. That is one reason calls for water damage restoration in Southlake can come days after a freeze rather than during it.

Outdoor faucet on a brick wall with ice and a frozen trickle of water on a frosty winter morning

Water Damage Pro Dallas only connects calls; it repairs and dries nothing. Its automated assistant answers (469) 649-7066 at any hour and transfers a water damage call to an independent, locally owned restoration company that serves Southlake. That company looks at the damage, writes the estimate and does the drying and cleanup; you decide whether to hire it.

Southlake numbers to keep by the shutoff valve

Problem	Who handles it	How to reach them
Water main break or sewer backup on the city side, after hours	Southlake Police Dispatch for Public Works	817-743-4522 (city quick reference tool)
Water leak on the public system, business hours	Public Works Operations	817-748-8082, weekdays 7 a.m. to 4 p.m.
Power off, or a breaker you cannot safely reach	Tri-County Electric Cooperative or Oncor, depending on your street	The number on your electric bill; Oncor outages 888-313-4747
Gas smell	911 and Atmos Energy	Leave first, then call; Atmos 866-322-8667
Permit questions for repairs	Building Inspections	817-748-8236
Water inside the house	A plumber for the leak, a restoration company for the drying	The free line connects you with a restoration company

Southlake's own pages do not all agree: 817-743-4522 is the police non-emergency dispatch line that the quick reference tool gives for Public Works after hours, while the contact page shows a different last digit. Confirm the number with the city before you need it and check it once a year. In a life-threatening emergency, call 911.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Tri-County Electric Cooperative or Oncor (whichever serves your street) or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Three creeks and a lake downhill

The city's drainage page is direct about it: with properties near Lake Grapevine, Big Bear Creek and Dove Creek, Southlake has a recipe for drainage trouble on public and private land alike. Its storm system is designed for typical storms, and the city notes that very heavy rain in a short time can overwhelm any drainage system.

Kirkwood Branch, 2018

In late September 2018, heavy rain overtopped North White Chapel Boulevard where it crosses Kirkwood Branch, damaging the culverts and road. Repairs took about six months, the council ordered a watershed study in 2019, and flooding closed the road again in March 2020.

Big Bear and Dove creeks

City budgets have proposed new box culverts and raised roadways where East Continental Boulevard crosses Big Bear Creek and East Dove Road crosses Dove Creek. Check with the city on where those projects stand.

Your side of the fence

Southlake maintains public pipes, culverts and bridges under public roads. Swales, inlets and other drainage features on private lots belong to the property owner, which can include an HOA's common areas.

When runoff gets inside

Rainwater swirling into a curbside storm drain on a residential street

Water that pours in from a yard or a flooded street is a different job from a burst pipe. Under the IICRC S500 standard it is Category 3, the most contaminated class, because it carries soil, lawn chemicals and whatever else it crossed. Wet carpet pad and the bottom of soaked wallboard are usually removed, not dried in place, and the cleanup comes before the drying.

It is also a separate insurance question. FEMA says homeowners and renters policies typically leave out flood, and a new National Flood Insurance Program policy usually needs 30 days before it starts. If your lot backs up to one of these creeks, look at the FEMA flood map for your address now, not after the next storm. Read flood damage restoration for what the cleanup involves.

Water damage restoration in Southlake's growth-era homes

Southlake voted to incorporate on September 25, 1956, by 30 votes to 24, partly to keep Hurst from annexing the area. The first town covered only 1.62 square miles. The big growth came after DFW Airport opened in 1974, through the 1980s, 1990s and 2000s, and the 2020 census counted 31,265 residents. Most houses here date from that growth, and houses of that age and style tend to leak in familiar places:

Water heaters and AC air handlers in attics, where an overflowing drain pan or a clogged condensate line shows up first as a ceiling stain.
Upstairs bathrooms and laundry rooms over finished living space.
Supply lines and ice maker lines that are now decades old.
Pipes in exterior walls and attics that froze in 2021 and could freeze again.

For a wet ceiling, see ceiling water damage. If mold has started, Texas rules matter: most jobs over 25 contiguous square feet generally call for a licensed mold assessment consultant to write the plan and a separately licensed remediation contractor to carry it out.

Gloved hand holding a moisture meter flat against a wall above the baseboard

Services Southlake callers ask about

Water Extraction and Emergency Water Removal

Standing water from a supply line, water heater or storm: what extraction equipment does, carpet and pad decisions, and why drying has to follow.

Burst Pipe Water Damage

Frozen and failed pipes in attics, outside walls and garages. Shut the water off, call a plumber for the pipe and a restoration company for the drying.

Mold Remediation

How a licensed Texas mold remediation runs from the assessor's protocol to clearance and the certificate, and how to judge a Dallas mold remediation company before you sign.

Questions to put to the company before work starts

Which permits does this job need? Southlake requires permits for remodels that touch walls, plumbing or wiring. Painting, carpet, cabinets and trim do not.
What category of water is this? Runoff from outside is handled differently from a clean supply line break.
How will you prove the house is dry? Ask for daily moisture readings in writing.
Can I check your credentials? Ask whether the firm appears on the IICRC Global Locator and whether its insurer will send you a certificate of insurance.
What does my insurer need? Ask the insurer, not the contractor, what your policy covers.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Southlake homeowners ask

Is my Southlake house on Oncor or Tri-County Electric?

It depends on your street. The City of Southlake says electric service in town is split between Tri-County Electric Cooperative and Oncor by neighborhood. Check your electric bill before you need it. If water is near outlets or appliances and you cannot reach the breaker panel from a dry floor, call whichever one serves you, or an electrician, and stay out of the wet area. Then call the free line for water extraction.

Who fixes a leak on the city side of my water meter in Southlake?

The city. Southlake Public Works handles water leaks on the public system; its operations line, 817-748-8082, is staffed weekdays from 7 a.m. to 4 p.m. After hours, the city's quick reference tool lists Police Dispatch at 817-743-4522 for Public Works after-hours calls such as water breaks and wastewater backups. Anything between the meter and the house belongs to the homeowner, so for that, close the main and call a plumber.

Does replacing wet drywall need a permit in Southlake?

Often, yes. Southlake's permit guidance lists remodels involving walls, electrical and plumbing among the work that needs a permit, while painting, wallpaper, carpet, cabinets and trim do not. Ask the restoration or repair company which parts of your job need one and who will pull it, or call Building Inspections at 817-748-8236. More on the rebuild side: water damage repair.

Can a plumber start work before the permit after a pipe bursts?

After the 2021 storm, the City of Southlake said a plumber could do emergency work before obtaining a permit but should get one from the city as soon as practical. Rules can change, so confirm with Building Inspections. Either way, the plumber stops and fixes the leak, and a separate restoration company dries the house. See burst pipe water damage.

Southlake home taking on water? Call the free line

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.