Row of two-story brick homes with dark roofs along a sidewalk under a cloudy sky

Water Damage Restoration in Plano, Texas

A split supply line, a frozen attic pipe or water under the slab. Call any hour and get connected with an independent restoration company that takes calls from Plano homes.

Call (469) 649-7066 Plano water emergency numbers

A city built fast, now old enough to leak

Water damage restoration in Plano often traces back to one fact: most of the city went up in about twenty years.

Plano had 17,872 residents in 1970. By 1980 it had roughly 72,000, and by 1990 it had 128,713, as corporate headquarters such as J. C. Penney and Frito-Lay moved in and subdivisions spread across the old farmland of Collin County. A small part of the city reaches into Denton County.

Houses from that boom are now roughly 35 to 55 years old. Water heaters and faucets get replaced over the years, but supply lines, shutoff valves, drain lines and the pipes under the slab often stay in place until something fails. When one of them fails, the damage usually shows up as a stained ceiling, a soaked hallway carpet or a floor that feels warm underfoot.

Water Damage Pro Dallas is a free phone line for that moment. It answers (469) 649-7066 at any hour and connects a Plano caller with an independent restoration company that takes calls in the city. That company inspects, prices and does the work. The line does not.

Brick homes with hip roofs and mature shade trees seen from above on a sunny day

Where water damage tends to start in a Plano home

None of these is unique to Plano, but each one fits the age and style of houses that make up much of the city.

Pipes under the slab

Much of North Texas sits on Blackland Prairie clay that swells when wet and shrinks when dry. Slabs move with it, and a 1986 study of foundation failures in Dallas County tied most of them to that kind of soil. Pipes cast into or under a slab can crack and leak out of sight.

Attics and upper floors

Two-story homes put bathrooms, laundry rooms and sometimes the water heater above living space. A slow drip from a toilet supply or an AC drain line can soak a ceiling for weeks before the stain appears downstairs.

Hard freezes

Lines that run through attics and exterior walls are the ones that froze in February 2021. When temperatures drop into the teens, the risk returns. A burst pipe often lets go during the thaw, not the freeze.

Burst Pipe Water Damage

Frozen and failed pipes in attics, outside walls and garages. Shut the water off, call a plumber for the pipe and a restoration company for the drying.

Slab Leak Water Damage

A leak under the foundation needs two trades: a licensed plumber finds and repairs the pipe, and a restoration company dries the floors and walls it soaked.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Plano water and utility contacts

Know which side of the meter the problem is on. The city handles its mains and meters; anything on your side is yours to fix.

Water emergency, business hours: City of Plano, (972) 769-4160.
Water emergency, after hours: City of Plano, (972) 727-1623.
Utility billing and customer service: (972) 941-7105.
Power: Oncor delivers electricity to most of DFW; report an outage at 888-313-4747. Check your bill if you are not sure who serves your street. For a downed line, stay away and call 911.
Gas smell: leave the house, then call 911 and Atmos Energy at 866-322-8667 from outside.

Before anything goes wrong, find your own shutoff valve. During the 2021 storm, the city posted a step-by-step video on turning off household water, and Plano's city manager said residents made more than 300 emergency calls for water shutoffs from February 19 to 21.

What February 2021 left behind in Plano

Winter Storm Uri held DFW Airport at or below freezing for 139 hours, from the evening of February 13 to noon on February 19, with a low of minus 2 degrees. Plano homes sat through that same week of cold.

The trouble did not end when the ice melted. Weeks after the storm, NBC DFW reported that some residents of a Plano apartment complex still had no running water while repairs went on. City leaders told Community Impact that Plano faced a financial emergency of its own from the storm.

For a homeowner, the lesson is practical. Water from a split pipe spreads fast and keeps spreading behind walls and under flooring. EPA guidance holds that mold rarely gets started when soaked materials are dried out inside a 24 to 48 hour window. Treat that as a rule of thumb, not a promise, but it is why the first call matters.

Frosted water pipe in an attic dripping onto soaked pink insulation

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Rowlett Creek, Spring Creek and the Plano floodplain

Two creeks shape much of the city's drainage. Rowlett Creek starts west of McKinney, crosses under the Sam Rayburn Tollway into Plano and runs through Oak Point Park and Nature Preserve then continues through Richardson to Garland, where Spring Creek flows into it.

Floodplain lines are not fixed forever. In June 2025, the Plano City Council approved a drainage study of the Spring Creek watershed from 15th Street to Plano Parkway after the city found errors in earlier FEMA floodplain modeling. The corrected model showed culverts south of 15th Street overtopping in a 100-year flood, a possible flood risk for part of the road that circles the Collin Creek Mall site.

If you live near a creek or a drainage channel, check your address against FEMA's flood map, then confirm with your insurer whether flood coverage is part of what you hold. Standard homeowner policies do not cover flooding, and an NFIP flood policy generally takes effect 30 days after purchase. Rising creek or street water is Category 3, the dirtiest kind, so stay out of it. Flood damage restoration explains the cleanup.

Person at a kitchen counter looking at a colored flood map on a laptop

Plano water damage: plumber, restoration company, or both?

What you see	Who stops the water	Who dries and repairs
Water bubbling up at the curb or meter	City of Plano water emergency line	Usually nobody inside, unless water got into the house
Warm floor, rising bill, running sound	A plumber who does leak detection	A restoration company, once the leak is found
Stain spreading on a downstairs ceiling	A plumber, or the person who fixes the roof or AC drain	A restoration company for the wet ceiling and insulation
Sewage coming up a drain	A plumber clears the line	A sewage cleanup company; see sewage cleanup

The line connects water damage calls with an independent restoration company. It does not send plumbers, and it never names, rates or vouches for any company.

Questions to ask before you sign for work in Plano

Is the water Category 1, 2 or 3, and what does that change about what you remove?
Will you map moisture under the floors and inside the walls, and give me the readings each day?
Can I have a written estimate, and will you note any permit the rebuild needs from the City of Plano?
Is your firm listed on the IICRC Global Locator, and do your technicians hold WRT or ASD certification?
Will your insurer send me a certificate of insurance before work starts?
If you find mold over 25 square feet, will you explain that Texas rules generally bring in two different license holders, a mold assessment consultant to write the plan and a remediation contractor to carry it out?

The guide to checking a company explains each one.

How the free line works for a Plano call

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

Say "water damage" and "Plano" when the assistant answers, and mention whether water is still running. The company on the other end visits, measures the damage and writes up its price for you to review.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

What Plano homeowners ask about water damage

Who do I call in Plano if water is gushing from the street or my meter?

That is the City of Plano's job. Its utility contact page lists a water emergency line for business hours, (972) 769-4160, and another for after hours, (972) 727-1623. Call one of those for a main break or a leak at the meter. Anything past the meter, such as a pipe in the walls or under the slab, belongs to a plumber, and the drying afterward is for a restoration company. See burst pipe water damage.

Is there water damage restoration in Plano TX that answers at night?

Yes, the free line picks up around the clock. Its automated assistant takes a quick description and hands a water damage call to an independent, locally owned restoration company working in Plano. When nobody at that company is free, it still receives your name, number, city and problem and can return the call. The line itself does no drying or repairs. How a call works.

My Plano house is from the 1980s. Should I worry about a slab leak?

Age alone does not mean a leak, but it is worth knowing the signs: a bill that climbs while your habits stay the same, a warm or damp spot on the floor, or the sound of running water with every tap off. North Texas clay soil swells and shrinks, which moves slabs and can stress the pipes under them. A plumber finds and fixes the pipe; a restoration company dries the floors and walls. More on slab leak water damage.

Does my homeowners policy cover water damage in Plano?

It depends on what happened and on your own policy. According to the Texas Department of Insurance, the typical homeowner policy includes damage that happens suddenly and by accident, for example a pipe that bursts, and leaves out slow leaks and floods. If creek or street water came in, ask whether you carry a separate flood policy. Call your insurer before you sign for work. Our insurance guide lists the questions to ask.

Does Plano require a permit for repairs after a leak?

Drying out a room usually does not involve the city, but rebuilding can. Rerouting pipes, moving fixtures or opening walls with wiring in them may need a permit. Ask the City of Plano Building Inspections office before repairs start, and ask the company doing the rebuild whether it will pull any permits the job needs. What water damage repair involves.

Water in a Plano home right now? Call the free line

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.