Two-story brick home on a wide new street with a young tree in the yard

Water Damage Restoration in Prosper, Texas

A split supply line, an overflowing washer, rain through a hail-damaged window. Call the free line at any hour and get transferred to an independent company that takes Prosper calls.

Call (469) 649-7066 Prosper emergency numbers

A railroad stop that became one of DFW's fastest growing towns

Prosper began in 1902, when the St. Louis and San Francisco Railroad came through and two farm settlements, Rock Hill and Richland, merged around the new stop.

Another Texas town already had the name Richland, so the post office became Prosper. The town incorporated in 1914 with about 500 people, according to its own history page. It stayed small for most of a century. Then the census counted 9,423 residents in 2010 and 30,174 in 2020, and the Census Bureau estimated more than 41,000 by mid 2023. Communities such as Windsong Ranch now spread across western Collin County and eastern Denton County.

Growth that fast means most Prosper homes are recent, with modern plumbing, and some are young enough to still carry a builder warranty. It also means a lot of water lines, water heaters, washer boxes and ice maker connections that have never been through a hard freeze or a decade of wear. Water damage restoration in Prosper is mostly about those everyday failures, plus storms.

Laundry room with a front-loading washer beside a closet holding a tank water heater

Two of everything: Prosper's utility numbers

Prosper straddles two counties and two sets of utility territories, so check your bills and keep the right numbers handy.

Problem	Who to call	Number the town lists
Water main break or town water emergency after hours	Town of Prosper on-call line, or Prosper Dispatch	972-832-5812 or 972-569-1000
Water or sewer question during work hours	Prosper Public Works (7 a.m. to 3:30 p.m.)	972-347-9969
Water bill or account	Utility Customer Service (weekdays 8 to 5)	972-569-1180
Power out or wiring wet, if Oncor serves you	Oncor outage line	888-313-4747
Power out or wiring wet, if CoServ serves you	CoServ Electric (downed line emergencies)	844-330-0762
Water or sewer in the Artesia subdivision	City of Celina (Prosper does not serve Artesia)	972-382-3345
Gas smell (get outside first, then call 911 too)	Atmos Energy or CoServ Gas, whichever serves you	866-322-8667 or 844-330-0763

Prosper buys treated water through the North Texas Municipal Water District, and Upper Trinity Regional Water District's new Lake Ralph Hall is planned to add supply for Prosper and Celina. None of those agencies handles water inside your walls; that part is yours, your plumber's and the restoration company's.

Wilson Creek, Doe Creek and the roads that close

Two creeks shape how Prosper drains. Wilson Creek is deep and wide, with steep banks and a limestone bottom, and an engineering firm that built a sewer crossing there describes it as carrying very high stormwater flows during and after rain. Doe Creek is the other one residents hear about when rain gets heavy.

In a 2015 storm, CBS News Texas reported that crews shut down Good Hope Road when Doe Creek spilled across both lanes and put up barricades on Fishtrap Road where a smaller creek ran over the pavement. Water on the road is a warning sign for low yards and driveways too. If rising water from a creek or street gets into a house, the IICRC treats it as Category 3, the most contaminated kind, and porous materials it soaked usually have to go.

Floodwater covering a residential street lined with oak trees, with a car driving through it

Never drive through water across a road; you cannot see how deep it is or whether the pavement is still there. Rising water is also outside a typical Texas home policy. A separate flood policy is the usual answer, and FEMA notes that a National Flood Insurance Program policy usually takes 30 days to begin, so it has to be in place well before a storm. The flood damage page explains cleanup after rising water.

Water damage restoration Prosper calls usually start with

Water Extraction and Emergency Water Removal

Standing water from a supply line, water heater or storm: what extraction equipment does, carpet and pad decisions, and why drying has to follow.

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Hail is the other storm problem in Prosper. When hail breaks a window or skylight or loosens the roof, rain can work into insulation and drywall for days before a stain shows. Look at ceilings and window tops after every hailstorm, and photograph anything new.

Before winter: the town's freeze advice

Prosper's winter weather page tells residents to let faucets drip slowly, about one or two drops a second, during hard freezes, and explains how to report a broken water line. Add three habits of your own:

Find your main shutoff now and make sure it turns.
Know whether your electricity comes from Oncor or CoServ, and your gas from Atmos or CoServ Gas.
Keep your insurer's claim number and your builder warranty contact in your phone.

If a pipe does split, the plumber fixes the line and a restoration company dries the house. Those are separate jobs, and the burst pipe page explains why.

Phone, notebook and coffee mug on a desk beside a window

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or CoServ, whichever serves your address, or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy or CoServ Gas are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Questions for the company that comes out

Is any of this damage a builder warranty item, and will your notes and photos help me make that claim?
What water category is this, and which materials can stay?
Where are the moisture readings highest, and how will you show me the house is dry before rebuild?
Can I see your IICRC firm listing and a certificate of insurance sent by your insurer?
If mold turns up over 25 square feet, will a separate licensed assessor be brought in, as Texas rules generally require?

You can check any mold license on the TDLR license search. Then read how to vet a water damage company.

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

More towns on the free line

Questions Prosper residents ask about water damage

Who answers a water emergency in Prosper after hours?

The Town of Prosper says its Water and Wastewater Division has someone on call 24 hours a day, 365 days a year. The town's Public Works directory lists an on-call after-hours line, 972-832-5812, and a water emergency line through Prosper Dispatch, 972-569-1000. Those are for problems on the town's side, such as a main break. Pipes past the meter, inside your property, belong to you; a broken one there calls for a plumber and a water extraction company.

Is my Prosper home on Oncor or CoServ?

It depends on the address. The town's utility page lists both Oncor and CoServ Electric as electric providers, and both Atmos Energy and CoServ Gas for natural gas. Your monthly bill names the company. Find out now, because that is who you call if a leak reaches outlets or wiring and you cannot get to the breaker panel from a dry floor.

Does water damage restoration in Prosper cost more in a new house?

Price follows the damage, not the age of the house: how many rooms got wet, whether the water was clean or dirty, how long it sat, and what has to be cut out and rebuilt. No price comes from the free line. Whichever company you reach looks at the house first and then puts a number on paper. The DFW cost guide lists published ranges with their sources.

My builder warranty is still active. Who do I call first?

If water is coming in, stop it first at the shutoff valve, then read your warranty paperwork for how to report a plumbing defect, and call your insurer. Drying should not sit idle while a warranty claim is reviewed; EPA guidance puts the window for keeping mold away at roughly one to two days. Keep photos and receipts. Read the first 48 hours for the order of calls.

Water damage in Prosper? One free call

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.