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Hailstones covering a driveway and front lawn of a one-story home after a storm

Water Damage Restoration in Wylie After Hail and Storms

Hail that cracked the roof, rain that found its way into the attic, or a pipe that burst while you were away. Call free at any hour and get connected with an independent restoration company that works in Wylie.

Call (469) 649-7066 Read about the 2016 hailstorm

April 11, 2016: the night hail came through the roofs

Ask anyone who lived in Wylie in 2016 about hail and they will tell you about one Monday evening in April.

On April 11, 2016, an intense supercell crossed North Texas. The National Weather Service in Fort Worth says Wylie was hit hardest, estimating that roughly 80 percent of the city's homes took damage, a bill topping $300 million. Stones larger than four inches were reported. Experts who surveyed the damage afterward found that baseball size hail had gone straight through the wood decking on many roofs.

Once the roof is open, the damage becomes a water problem. One family told reporters the hail broke through their roof and soaked the inside of the house. At the city's own 911 center, dispatchers struggled to hear callers over the hail, and the ceiling bowed and leaked into trash cans set out to catch it. Wylie ISD canceled classes the next day.

A year later most homes had new roofs, and the mayor said it would take three to four years for the city to be whole again.

Golf-ball-size hailstones lying on dark asphalt shingles after a storm

Water damage restoration Wylie homes need after a hailstorm

Roof repair and water damage restoration are separate jobs. Here is how water usually moves after hail, and what to look for at each stage.

  1. The first night. Rain pours through broken decking, skylights or vents into the attic. Insulation soaks it up and holds it against the ceiling drywall.
  2. The next few days. Stains spread across ceilings and down walls. Drywall can sag and fall. Water runs along rafters and comes out far from the hole.
  3. The weeks after. A tarp keeps out most rain, but wet insulation and wood that never got dried can start to grow mold. EPA guidance gives a window of roughly one to two days to get soaked materials dry before mold is likely, which is why the inside cannot wait for the new roof.
  4. The claim. Photograph every room before anything is removed. Ask your insurer how it handles the roof and the interior, and whether it wants to see wet materials before they are thrown out.
Person in an attic shining a flashlight along the rafters and roof decking

Wylie water, power and gas numbers

Water emergencies

During business hours, City of Wylie Public Works: 972-442-7588. After hours, call Police Dispatch at 972-442-8171 for a main break in the road or heavy flooding from a severe leak. Minor leaks wait until the next workday.

Power

The City of Wylie has asked residents to report outages to Oncor, 888-313-4747. If a line is down, keep away from it and call 911.

Gas

Do not hunt for the leak or touch light switches. Leave the house, then call 911 and Atmos Energy at 866-322-8667.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Help Wylie callers are usually looking for

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Mold Testing

Mold testing in Texas is the job of a licensed mold assessment consultant, kept separate from the remover. When sampling helps, what clearance means, and how the line handles testing calls.

Water stain on a living room ceiling with a bucket on the floor below and furniture covered

Before you sign with a company

  • Ask it to show you where its moisture meter reads wet, in the attic and the walls.
  • Ask whether it will do the rebuild or hand it to another contractor.
  • Ask about IICRC firm certification and confirm the listing on the IICRC Global Locator.
  • Get the scope and price in writing before work starts.
  • Ask for proof of insurance sent by its insurer, not a photocopy.

After a big storm, take your time choosing and read how to check a company.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

Calling the free line from Wylie

  1. Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
  2. Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
  3. Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
  4. Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Say you are calling from Wylie and whether the water came in through the roof, a pipe or the ground. The restoration company hears that summary first.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

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Wylie homeowners ask

Hail hit my Wylie roof and now the ceiling has a stain. What do I do first?

Keep people out from under any ceiling that sags, and put a bucket under drips. Photograph the ceiling, the attic if you can see it safely, and the roof from the ground. Call your insurer to report the storm, then call the free line to reach a restoration company that can check the attic insulation and drywall for moisture. A roof contractor seals the outside. See ceiling water damage.

What is Wylie's after-hours number for a water main break?

The City of Wylie asks residents to call Police Dispatch at 972-442-8171 after regular hours for emergencies such as a water main break in the road or heavy flooding from a severe leak. Minor leaks, water sitting in the meter box and turn-on requests wait for business hours. Public Works is at 972-442-7588 during the day.

Can roof damage from an old hailstorm cause mold in my attic?

It can if water has been getting in slowly. Damp insulation and decking that never dry are where mold starts. Insurers often treat slow, long-running leaks differently from sudden damage, so ask your insurer about it. If you want mold checked, Texas licenses mold assessors separately from remediators; the line takes mold testing calls as a message. Read mold testing.

Which county is Wylie in?

Mostly Collin County, though the city's growth has carried it into Dallas and Rockwall counties too. Wylie also sits beside Lake Lavon and is home to the offices of the North Texas Municipal Water District, which helped the town grow in the 1950s. The free line takes calls from all parts of Wylie. Nearby pages: Sachse and Murphy.

Wet ceiling or flooded room in Wylie? Call free

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

  • Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
  • Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
  • Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
  • You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.