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Suburban rooftops around a neighborhood pond seen from above

Water Damage Restoration in Little Elm, Texas

High water at the lake, a sewer backup, a washer hose that split while you were at work. Call the free line any hour and get transferred to an independent company that takes Little Elm calls.

Call (469) 649-7066 Which water provider serves you

A town on the shore of Lewisville Lake

Little Elm sits on the shore of Lewisville Lake in Denton County, and the lake shapes nearly everything about water damage restoration in Little Elm.

The town traces its start to 1844, when C.C. "Kit" King settled the area, and it did not incorporate until 1966. Growth came late and fast: 25,898 residents at the 2010 census, 46,453 in 2020, and a Census Bureau estimate of 58,496 by mid 2023. Neighborhoods such as Wildridge sit near the water, while Paloma Creek and Union Park spread out around U.S. 380.

Most calls are the ordinary kind: a split supply line, an overflowing water heater, a leak under a sink. But living next to a flood control reservoir adds one more risk that most DFW suburbs do not carry.

Homes on a grassy rise above a lake shore under a clear sky

Spring 2015: the lake's record year

Lewisville Lake is a U.S. Army Corps of Engineers reservoir. Its normal conservation pool tops out at 522 feet above sea level and its spillway crest is at 532 feet. In the record wet spring of 2015 it went well past both.

  1. The lake rises toward its flood mark. As inflows kept coming, a Corps lake manager warned that some private property owners might have water on their land.
  2. The Corps closes the lake to boats. The whole lake was shut to boating because wakes could push water into homes and property along the raised shoreline.
  3. May 31, 2015: a new record. In the early morning the lake reached 537.02 feet, its pool of record. Water went over the spillway and flooded streets below the dam, though news reports said it did not enter structures there.
  4. June 5: boats return. The lake reopened as levels fell. A Little Elm resident had told NBC DFW her backyard was under water, with her house sitting just behind the Corps easement line at 537 feet.

The Corps later began a project of about $150 million to strengthen Lewisville Dam, and has said the 2015 levels were a concern but never a threat to the structure.

What the shoreline means for your house

The Corps of Engineers holds an easement around the lake, and private homes sit behind its line; the resident NBC DFW spoke with in 2015 lived just behind a line at 537 feet, the same height the lake reached. That line is a margin, not a wall. If you live near the water, find out the elevation of your lot and of your slab, where the easement line runs, and what FEMA's flood map shows for your street.

When lake or storm water does come inside, treat it as Category 3, the most contaminated class of water under the IICRC S500 standard. Carpet pad, drywall and insulation it soaked usually come out, and what stays is cleaned before it is dried. Flood damage is excluded from standard homeowners policies; a separate flood policy, usually through the National Flood Insurance Program, covers it, and FEMA says those policies generally take 30 days to start.

Person at a kitchen counter looking at a colored flood map on a laptop

Town water or district water? Check your bill

Little Elm is unusual in how many homes get water from special districts. Your bill tells you which one you have, and that decides who you call for a leak at the meter or a main break in the street.

Town of Little Elm

The town buys treated water from the North Texas Municipal Water District, which draws from lakes including Lavon, Texoma and Cooper, according to the Frisco West district. Use the number printed on your town bill for a problem on the public side.

Frisco West WCID

This water control and improvement district inside Little Elm lists its operator's water emergency line as (214) 773-6013, with office hours on weekdays.

Paloma Creek districts

Most of the roughly 5,600 homes in Paloma Creek sit inside five fresh water supply districts. North of U.S. 380 the mailing address reads Aubrey; south of it, Little Elm.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call your electric utility (Oncor or the company named on your bill) or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy or the gas company named on your bill are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Water damage restoration Little Elm callers ask about

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Burst Pipe Water Damage

Frozen and failed pipes in attics, outside walls and garages. Shut the water off, call a plumber for the pipe and a restoration company for the drying.

Mold Removal and Black Mold

Black mold after a leak in a DFW home: why color does not decide the risk, where the 25 square foot line falls in Texas, what to leave alone, and why the leak is fixed first.

Questions for the company that comes out

  • Did the water come from inside the house or from outside? The answer changes the category and the insurance conversation.
  • What will be removed, and what can be cleaned and dried in place?
  • Which daily moisture readings will you leave with me?
  • Is your firm listed on the IICRC Global Locator, and can your insurer send me a certificate of insurance?
  • If mold has grown past 25 contiguous square feet, who is the separate licensed assessor? Both licenses can be checked on the TDLR license search.
Garage with water on the concrete floor, a water heater in the corner and the door open to the street

The company checklist covers written estimates and insurance certificates in more detail.

  1. Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
  2. Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
  3. Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
  4. Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns on the line

What Little Elm homeowners ask

Can Lewisville Lake flood my house in Little Elm?

It has come close. The lake set its record of 537.02 feet on May 31, 2015, and a Little Elm resident told NBC DFW her backyard was under water with her home sitting just behind the Corps of Engineers easement line at 537 feet. Know your lot's elevation and the easement line, and ask your insurer about flood coverage, because a standard homeowners policy does not include it. See flood damage restoration.

My water bill comes from a district, not the town. Who fixes a leak at the meter?

The district does, on its side of the meter. Some Little Elm neighborhoods get water from special districts: Frisco West WCID lists its operator's emergency line, (214) 773-6013, and most of Paloma Creek's homes sit inside fresh water supply districts. Check your bill for the name and number. Everything from the meter to your faucets belongs to you, so call a plumber and then a water damage company.

Is lake water in a house treated like a clean leak?

No. Lake, creek or street water that rises into a house counts as Category 3 in the IICRC S500 standard, the grossly contaminated group. Porous things it soaked, like carpet pad, drywall and insulation, usually have to be removed, and the remaining structure cleaned before drying. Stay out of the water, keep children and pets away, and photograph the damage before anything is thrown out.

Do I need flood insurance in Little Elm if I am not near the shore?

That is your call, but know the timing. Under FEMA rules, new NFIP coverage normally waits a month before it kicks in, apart from a few exceptions, so buying it once the lake is climbing is too late. Look up your address on FEMA's flood map and ask your agent what a policy would cost. Flood and water damage are split apart in the Texas homeowners insurance guide.

Water damage in Little Elm? Call the free line

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

  • Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
  • Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
  • Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
  • You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.