Water damage restoration in TX, kept to one metro
Water damage restoration in Texas is a local business. Drying a house takes daily visits, so the company you hire needs to be close enough to come back again and again.
That is why this line covers one region and not the whole state: Dallas, Fort Worth and the suburbs and small towns around them. Call from anywhere in the counties below, say your town and what happened, and the automated assistant transfers a water damage call to an independent, locally owned restoration company or a mold removal call to an independent mold remediation company.
The line keeps no office in any town and sends no one out. The companies are separate businesses that decide their own service areas. If one cannot answer, it is sent your name, callback number, city and a note on the problem for a return call.
County by county across Dallas-Fort Worth
Nearly every county here drains to the Trinity River system. Its forks and the reservoirs built on them run through almost every county here, and the clay soils, freezes and flash floods are shared too. What changes from county to county is which creek or lake is nearby and who runs the water.
Dallas County
The Trinity River runs past downtown Dallas between levees that went up after the May 1908 flood, which spread the river roughly a mile and a half to two miles wide. The Dallas Floodway today includes about 23 miles of earthen levees with pump stations. In August 2022, more than 15 inches of rain fell near White Rock Creek in southeast Dallas.
Tarrant County
The Clear Fork and West Fork of the Trinity meet near downtown Fort Worth, where the 1849 army outpost stood. During the February 2021 freeze, Fort Worth logged more than 700 water main breaks. Grapevine Lake, on Denton Creek, has held water since 1952.
Collin County
McKinney has been the county seat since 1848. Lavon Lake, an Army Corps of Engineers reservoir on the East Fork of the Trinity near Wylie, was built between 1948 and 1953 for flood control and water supply.
Denton County
Lewisville Lake sits on the Elm Fork of the Trinity and was completed in 1955; the Corps runs it partly for flood risk management downstream in the Dallas area. Upstream, Ray Roberts Dam between Sanger and Aubrey was finished in 1987.
Rockwall County
The smallest county in Texas by area, at about 147 square miles. Its west side is part of Lake Ray Hubbard, a City of Dallas reservoir on the East Fork of the Trinity that Dallas Water Utilities operates and that also reaches into Dallas, Collin and Kaufman counties.
Ellis County
Waxahachie, the county seat, is traditionally said to take its name from a Native American word for "buffalo creek." Bardwell Lake, a Corps reservoir on Waxahachie Creek, first filled in 1965. Joe Pool Lake on Mountain Creek touches the county's northern edge along with Dallas and Tarrant counties.
Johnson County
Cleburne is the county seat. Lake Pat Cleburne, a dam on the Nolan River, is the city's water supply, and the county's first seat, Wardville, now lies under it.
Parker County
West of Fort Worth, the Clear Fork of the Trinity flows into Lake Weatherford, which the City of Weatherford manages. Know where your own main shutoff is and who supplies your water, whether a city or a private provider.
Kaufman County, to the east, is part of the area as well, though it has no town page yet. Call the same number from there.
What is the same everywhere in DFW
- Much of North Texas sits on Blackland Prairie clay that swells when wet and shrinks when dry, moving slab foundations and stressing the pipes under them.
- The February 2021 storm kept DFW Airport at or below freezing for 139 hours, and Dallas Water Utilities alone had answered more than 1,000 burst pipe calls by February 17.
- Flood is excluded from standard homeowners policies and needs its own flood policy, which FEMA says generally starts 30 days after purchase.
- Oncor delivers electricity to most of the area and Atmos Energy delivers most natural gas, though some towns have their own providers. Check your town page.
- Mold jobs fall under the same state rules from the Texas Department of Licensing and Regulation, whatever the town.
Every DFW town with its own page
Each town page is written from research on that town: its water utility and how to report a main break, its creeks and floodplain, storms that hit it, the age of its houses and its permit office. The county shown is where the town sits; several cross county lines.
Addison
Most Addison households rent apartments, so a leak upstairs can reach several units. The town's 24-hour water line, renter and owner steps, and what to ask a company.
Allen
Allen grew from about 1,900 people in 1970 to over 104,000 by 2020. Its 24 hour water and sewer hotline is 214.509.4530, and Rowlett Creek runs through town.
Anna
Anna doubled from 2010 to 2020 and kept growing, so most homes are new. After-hours city water emergencies go to 214-585-7725, and power can come from Grayson-Collin or Oncor.
Arlington
Rush Creek, Johnson Creek and nine other watersheds, the 2010 Hermine flood and buyouts, the 2021 boil notice, and the city's 24 hour water line.
Bedford
A 1953 town that grew from about 10,000 people in 1970 to 44,000 by 1990, drinking Lake Arlington water treated by the Trinity River Authority.
Burleson
Burleson grew from a railroad depot into a city of about 48,000 on two water systems. Who to call for a leak, and which repairs need a city permit.
Carrollton
The Elm Fork of the Trinity runs through Carrollton, and in 2015 its floodplain stayed underwater for weeks. Many homes date from a 1970s boom. Flood, slab and sewer notes.
Cedar Hill
Cedar Hill expects residents to close their own water cut-off, with city help only some evenings, and saw Joe Pool Lake rise 12 feet in 2015.
Celina
The May 2024 tornadoes southwest of Celina, wind-driven rain through damaged roofs, two electric providers and the city's after-hours water leak number.
Cleburne
The Johnson County seat took an EF3 tornado in 2013 and has Buffalo Creek running through town. Storm history, the city water emergency number, and what to ask a company.
Coppell
Coppell grew from 3,826 people in 1980 to nearly 36,000 by 2000, so many homes are now decades old. Denton Creek, the 2018 hail and the 2023 water outage, plus what to ask.
DeSoto
DeSoto answered about 400 burst pipe shutoff calls in the 2021 freeze and its flood calls are mostly about storm drainage, not rivers.
Denton
Denton runs its own electric and water utilities, has older pier and beam homes near the square, and floodplain along Pecan, Cooper and Hickory creeks.
Euless
A Mid-Cities town that quadrupled in the 1960s next to DFW Airport, where the city has asked residents to shut off broken pipes and call for help.
Flower Mound
In 2015 Lake Grapevine water reached Flower Mound homes and closed FM 2499. Lakeside risk, winter pipe prep, Oncor or CoServ, and what to ask a restoration company.
Fort Worth
Fort Worth sits where the Clear Fork and West Fork of the Trinity meet, lost more than 700 water mains in the 2021 freeze, and has blocks of century-old frame houses.
Frisco
Frisco logged 2,298 calls to cut off water during the February 2021 freeze. Newer homes, attic plumbing, hail and creek floodplain rules, and who to call.
Garland
Duck Creek neighborhoods built in the 1950s and 1960s, the December 2015 tornado, Garland Power and Light and the city's 24 hour water shutoff line.
Grand Prairie
A city in three counties whose water system made headlines in 2013 and 2024, with Johnson Creek meeting the Trinity and strict floodplain building rules.
Grapevine
Grapevine sits below a Corps of Engineers dam on Denton Creek, with an 1800s downtown and a 2022 tornado in its recent past. City water contacts and what to ask a company.
Hurst
Hurst grew around an early 1950s Bell Helicopter plant, has street and yard flooding that FEMA maps do not show, and felt the 2024 break of a 33-inch Fort Worth water line.
Irving
Levees guard Valley Ranch and Las Colinas along the Elm Fork, and the city is funding creek flood projects. Irving's 24-hour water and sewer hotline and sewer backup steps.
Keller
Keller lifted its February 2021 boil notice on Feb. 20, splits electric service between Oncor and Tri-County Electric, and requires a permit to replace a water heater.
Lewisville
Lewisville sits below a Corps of Engineers dam, boomed in the 1970s, and lost water pressure citywide when a creek undercut a main in February 2025.
Little Elm
Lewisville Lake hit its record 537.02 feet in May 2015. Shoreline easements, water districts such as Frisco West and Paloma Creek, and who to call in Little Elm.
Mansfield
A mill town on Walnut Creek that stayed small for a century and counted more than 72,000 people in 2020, with a river gauge on the creek and newer homes everywhere.
McKinney
Collin County seat with 1800s homes near the square, fast-growing subdivisions, Wilson Creek and a 24 hour city water line at 972-547-7360.
Mesquite
A town that grew from under 2,000 people to over 27,000 in the 1950s, a February 2021 boil notice, and 11.66 inches of rain in one August 2022 day.
Murphy
Murphy went from about 135 residents in 1961 to about 21,000 in 2020, built mostly since 1999. After-hours water breaks and sewer backups go to Police Dispatch, (972) 468-4236.
North Richland Hills
North Richland Hills began as a 1952 dairy farm subdivision of brick homes, has had repeated breaks on aging mains, and asks plumbers to document every slab leak repair.
Plano
Plano grew from about 18,000 people in 1970 to nearly 129,000 by 1990, so many homes now carry plumbing from that boom. City water emergency lines, creeks and what to ask.
Princeton
Census estimates named Princeton the fastest growing US city in 2024. It sits by Lake Lavon, its water crew is on call around the clock at 972-736-2711, and it had a 2021 boil notice.
Prosper
Prosper grew from 9,423 people in 2010 to 30,174 in 2020. Two electric and two gas providers, Wilson Creek and Doe Creek, and the town's on-call water line.
Richardson
Richardson crews handled 878 water shutoffs in the February 2021 freeze, and the 2019 tornado affected more than 670 structures. The city water line, permits and what to ask a company.
Roanoke
Roanoke's first settlers were flooded off Denton Creek and moved uphill. Today's calls are leaks, sewer backups and slab trouble. City permits and what to ask a company.
Rockwall
County seat of the smallest county in Texas, between Lake Ray Hubbard and Lake Rockwall, where Buffalo Creek runoff and 90 mph winds have both damaged homes.
Rowlett
A lake town of 62,000 on 30 miles of Lake Ray Hubbard shoreline, where 148 homes were destroyed by the December 2015 tornado and a sewer main failure backed up into buildings.
Sachse
A city that nearly tripled after 2000, where a water heater replacement needs a city permit and frozen pipes in 2021 sometimes leaked days after the thaw.
Saginaw
Saginaw, on the north edge of Fort Worth in Tarrant County, spent part of May 2026 under a citywide boil notice after a 16-inch water main break.
Southlake
Southlake buys its water from Fort Worth, splits its power between Oncor and a co-op, and drains into Big Bear Creek, Dove Creek and Kirkwood Branch. Contacts and permit rules.
The Colony
Homes here date back to October 1974. Fifty years of wear on water heaters and supply lines, the city's after-hours water line and its water heater permit rule.
Waxahachie
Ellis County's seat mixes cotton-era Gingerbread homes with new subdivisions. Who to call after hours for a city water leak, and the Waxahachie Creek flood maps.
Weatherford
Weatherford runs its own water and electric systems, so one dispatch number covers both. Freeze and creek lessons, permit rules and what to ask a company.
Wylie
Home of the April 11, 2016 hailstorm that the weather service says hit about 80 percent of Wylie homes, with hail that punched through roof decking.
Before you hire, whatever the town
Being nearby is not the same as being careful. The line does not vouch for any company, so check the one you reach the way you would any contractor.
- Ask where it is based and how often it will come back to take moisture readings.
- Get the estimate in writing before work starts.
- Ask its insurance agent to send you a certificate of insurance.
- Ask whether the firm is listed on the IICRC Global Locator.
- For mold, look up the license on the TDLR license search.
Tell the assistant your town first, then what happened. That is what it uses to pick the company your call goes to.
About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.