Row of older wood-frame houses with porches under big trees on a small-town street

Water Damage Restoration in Roanoke, Texas

Roanoke, Texas, in southern Denton County. Call any hour about a leak, standing water or a sewer backup and get connected with an independent local restoration company.

Call (469) 649-7066 Questions to ask first

A town that started by moving away from the creek

Roanoke's story begins with a flood. In 1847 settlers from Missouri led by the Medlin family put down roots along Denton Creek. The city's own timeline says floods there endangered both the settlers and their livestock, and they moved to higher ground.

When the Texas and Pacific Railway laid tracks through in 1881, it platted a new town on that higher ground. A railroad surveyor named it after his own hometown. The town became a shipping point for the cattle ranches of southern Denton County and incorporated in 1933. Oak Street, the old main street, still runs through the historic downtown.

Roanoke is still a small city: the 2020 census counted about 9,665 people. Small does not mean dry, though. Water damage restoration in Roanoke today is mostly about water that starts inside: a supply line, a water heater, a toilet, a sewer line.

Bright kitchen with the sink cabinet doors open and towels on the tile floor after a leak

The week the water had to be boiled

On Tuesday, February 16, 2021, the Texas Tribune reported, residents of Roanoke, Keller, Southlake and northern Fort Worth were told to boil water after power outages hit water treatment plants. The Texas Commission on Environmental Quality requires a boil notice when pressure in a distribution system falls below 20 pounds per square inch.

Freeze damage is easy to miss in a week like that. Once the taps run normally again, check the attic, the walls behind sinks and the garage after any hard freeze, and know where your main shutoff is before you need it.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

What Roanoke callers usually need

Slab Leak Water Damage

A leak under the foundation needs two trades: a licensed plumber finds and repairs the pipe, and a restoration company dries the floors and walls it soaked.

Sewage Cleanup

A toilet, tub or floor drain pushing up dirty water is a Category 3 mess. Who owns the pipe, who to call first and what a careful cleanup looks like.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

A plumber and a restoration company do different jobs. The plumber stops the leak and fixes the pipe, whether that pipe runs through an attic or under the slab. The restoration company measures where the water went, removes what cannot be saved and dries the rest. On many jobs you need both.

Water damage restoration in Roanoke, step by step

Stop the source. If the shutoff valve is somewhere you can get to without wading through water near power, turn it. A leak on the city side of the meter is the City of Roanoke's to fix; its system is city owned and operated.
Take pictures. Your insurer will want to see the room as you found it, so shoot the floors, walls, ceiling and ruined belongings first and clean up second.
Talk to the insurance company. Find out which parts of the loss your policy includes and which papers it wants from you. The Texas Department of Insurance notes that sudden, accidental leaks and slow seepage are treated differently.
Dial (469) 649-7066. Calling costs nothing. An automated voice assistant answers day or night, hears what happened and hands the call to an independent restoration company that takes Roanoke calls.
Get the plan on paper. The company inspects, then prices the work in writing if you ask. You choose whether to hire it.

Homeowner on a brick front porch reading paperwork while a white work van waits at the curb

Ask these before anyone starts tearing out drywall

Does any part of this job need a City of Roanoke permit, and who pulls it? The city's residential plumbing, mechanical and electrical permit form covers repairs.
Is this clean supply water, gray water or sewage, and how does that change what stays and what goes?
Will you give me daily moisture readings until the job is done?
Is your firm listed on the IICRC Global Locator, and can your insurance company send me a certificate?
If you find mold, does it cover 25 square feet or more, and will a separately licensed assessor be involved? Check any mold license on the TDLR license search.

The guide to checking a company explains why each one matters.

Not sure if it is a plumbing problem, a drying problem or both? Call and describe it. The line connects you; the company that answers looks at the damage and tells you what it would take.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Roanoke water damage questions

Which Roanoke does this line serve?

Roanoke, Texas, the small Denton County city north of Fort Worth that the Texas and Pacific Railway platted in 1881. Other states have towns with the same name, but Water Damage Pro Dallas only takes calls from the Dallas-Fort Worth area, so a call from Roanoke, Texas is connected with a DFW company that takes calls there. See how a call works.

Do I need a city permit to fix a leaking pipe in Roanoke?

The City of Roanoke's residential permit form for mechanical, electrical and plumbing work includes a box for repairs, not only new work, so plumbing repairs can need one. Ask your plumber whether your repair does and who will pull it. The drying and cleanup are a separate job; see water damage repair for how the rebuild fits in.

What should I do if sewage backs up into my Roanoke house?

Keep everyone, especially children and pets, away from it, and do not run water or flush toilets. The IICRC S500 standard puts sewage in its dirtiest group, Category 3, since it can carry germs that make people sick. If the backup may be coming from the city's sewer main, contact the City of Roanoke. Then call the free line for a cleanup company, and read sewage cleanup.

Was Roanoke under a boil notice in the 2021 freeze?

Yes. The Texas Tribune reported that on February 16, 2021, residents of Roanoke, along with Keller, Southlake and northern Fort Worth, were told to boil their water after power outages hit water treatment plants. Many homes across North Texas also had burst pipes that week. If yours froze, read burst pipe water damage.

Water damage in Roanoke? One free call

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.