Creek running full through a wooded neighborhood greenbelt with limestone banks after rain

Water Damage Restoration in Flower Mound

Lake water at the back door, a frozen pipe, a water heater that let go in the garage. One free call at any hour connects you with an independent company that takes Flower Mound calls.

Call (469) 649-7066 If lake or creek water gets in

June 2015, from inside a Flower Mound house

Most people think of Lake Grapevine as Flower Mound's backyard. In June 2015 it came closer than that.

After weeks of rain, the lake was forecast to reach about 563.5 feet, close to its 1981 record. CBS Texas talked with a renter on the Flower Mound shore whose laundry room was already under water, even with pumps and barriers in place. She planned to stay unless she lost power, water or a working bathroom. The town had warned the neighborhood, and the mayor signed a disaster declaration so that evacuations could be ordered if they became necessary.

Below the dam, Denton Creek ran so high that FM 2499 between Grapevine and Flower Mound closed in both directions, and Flower Mound police staffed roadblocks to control access to apartments in the closed area. The mayors of Coppell, Grapevine and Lewisville signed declarations of their own.

Black discharge hose running out the front door of a one-story brick home across the walk

If lake or creek water gets in

Water that rises from a lake or creek is not like a leak from a pipe. The IICRC S500 standard calls it Category 3, grossly contaminated water, because it carries mud, bacteria and whatever it picked up on the way. That changes the job:

Do not wade in. It can hide live current near outlets and appliances, and it is no place for kids or dogs.
Expect porous materials it soaked, like carpet pad, the bottom of wallboard and insulation, to be removed rather than dried.
Cleaning and disinfecting come before drying.
Floodwater is usually a flood insurance question, not a homeowners one. FEMA says standard homeowners and renters policies typically do not cover flood, and a new NFIP policy generally waits 30 days before it takes effect.

Person at a kitchen counter looking at a colored flood map on a laptop

A dry month is the right moment to find your lot on FEMA's flood maps and get a flood policy quote from your agent. After the water arrives, it is too late to start one.

A fast-grown town and the leaks that come with it

Flower Mound was settled in the 1850s and named for a 12.5 acre mound near the center of town, but it did not incorporate until 1961. Growth took off once the new regional airport opened just south of town in 1974, and the 2020 census counted 75,956 residents. That means most homes here were built in the last few decades, and most water damage restoration in Flower Mound starts with the house itself rather than the lake:

Garage and attic water heaters

A tank that rusts through or a relief valve that opens can put dozens of gallons on the floor before anyone notices.

Supply lines

Washer hoses, toilet and sink lines, and the thin tube to the ice maker age out. A small drip behind a cabinet can rot the floor long before it shows.

Frozen pipes

Pipes in attics and outside walls are the ones at risk in a hard freeze. The damage often shows when the pipe thaws.

Services Flower Mound callers ask about

Water Extraction and Emergency Water Removal

Standing water from a supply line, water heater or storm: what extraction equipment does, carpet and pad decisions, and why drying has to follow.

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Mold Removal and Black Mold

Black mold after a leak in a DFW home: why color does not decide the risk, where the 25 square foot line falls in Texas, what to leave alone, and why the leak is fixed first.

Water damage restoration in Flower Mound: who does what

The Town of Flower Mound runs the public water system, and its crews handle main breaks and the city side of the meter. When mains have broken in the past, the town has issued boil notices for the affected area, as it did for the Fallbrook Addition. Find the town's current after-hours utility number on its website and save it in your phone.

A plumber fixes the pipe, valve or water heater on your side of the meter.

A restoration company measures moisture, removes what cannot be saved, dries the structure and documents it. Ask the company whether any repair needs a town permit and who will pull it, or call the town's Building Inspections office.

Water Damage Pro Dallas only answers the phone. Its automated assistant picks up (469) 649-7066 at all hours and passes your call to an independent, locally owned restoration company that takes Flower Mound calls.

Garage with water on the concrete floor, a water heater in the corner and the door open to the street

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or CoServ (whichever serves your address) or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

What to ask before you hire

Clean, gray or black water? How dirty it is decides how much gets torn out.
Where else did it go? Ask to see moisture meter readings in the walls and floor beyond the visible stain.
What will it cost, in writing? Get the estimate before work starts, and ask how changes are priced.
How do I check you? Ask whether the firm is on the IICRC Global Locator and whether its insurer will send a certificate of insurance.
What does my policy cover? Ask your insurer directly; the contractor cannot answer for it.

More detail is in the guide to checking a company.

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Flower Mound residents ask

Can Lake Grapevine flood houses in Flower Mound?

It has happened. In June 2015, with the lake near record height, CBS Texas reported a Flower Mound resident along the shore whose laundry room was already under water even with pumps and barriers in place. The mayor signed a disaster declaration in case evacuations were needed. Living near the lake or Denton Creek? Pull up FEMA's flood map for your lot, then read flood damage restoration.

Who do I call for a power problem in Flower Mound, Oncor or CoServ?

That depends on your address. Parts of Flower Mound get electricity through Oncor and parts through CoServ, a member-owned cooperative. The name on your electric bill tells you which. If water is near outlets and the breaker panel is not reachable from a dry floor, call that utility or an electrician and stay out of the room. Then call the free line for water extraction.

How do I keep pipes from bursting in a Flower Mound freeze?

Ahead of a winter storm, Flower Mound officials told residents to cover exposed pipes, let indoor faucets trickle, open sink cabinet doors so warm air reaches the pipes, and shut off lawn irrigation so it does not ice sidewalks and streets. Learn where your main shutoff is too. If a pipe still breaks, read burst pipe water damage.

Will the company I am connected with handle mold too?

A water damage call goes to a restoration company; a mold removal call goes to a separate mold remediation company. Testing calls are taken as a message for now, because Texas keeps the person who assesses mold on a project apart from the one who removes it. For jobs of 25 contiguous square feet or more, check licenses on the TDLR license search. See mold removal.

Water damage in Flower Mound? Call the free line

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.