Wet street running past one-story homes and a broad oak tree after a storm

Water Damage Restoration in Grand Prairie

A frozen line that splits, creek water at the door, a leak under the sink nobody saw. Call any hour to be connected with an independent, locally owned restoration company that serves Grand Prairie.

Call (469) 649-7066 Who to call for a main break

Kitchen with open lower cabinets, a red bucket and towels on the wet tile floor

A water system Grand Prairie learned to watch

Grand Prairie's tap water has made the news more than once in the past dozen years. That history is a good place to start any talk about water damage restoration in Grand Prairie, because it shows how much depends on a few pipes.

Overnight on August 12, 2013, a main supply line broke, and city officials said it carried 90 percent of the city's water. By the next morning the city was warning it could run dry, asking people to shut off sprinklers and save water for basic hygiene. The emergency lasted about a day.

In September 2024 it was a different problem. During a warehouse fire in the Great Southwest Industrial District, firefighting foam flowed back into the water system. About 60,000 residents north of Interstate 20 were told not to drink, cook, bathe or wash with tap water for roughly two days, until state regulators cleared it.

Neither event flooded houses. But each one is a reminder that what happens on the city's side of the meter and on yours are two separate jobs, with two separate phone numbers.

Which number for which problem

What you see	Whose problem	Who to call
Water bubbling up in the street or the alley	City main	Water Utilities Division, 972-237-8400 or waterdispatch@gptx.org
A sewer blockage or a leak after hours	Often the city line; the city will check	972-237-8400, the after-hours line for leaks and sewer blockages
A pipe spraying inside a wall or the attic	Your plumbing	Shut your main valve, then a plumber
Wet carpet, drywall or cabinets	Your house	A restoration company; the free line connects you
Power out, or water near the panel	Electric	Oncor, 888-313-4747, or an electrician
Smell of gas	Gas line	Leave the house, then 911 and Atmos Energy

Billing questions go to 972-237-8200 during business hours. A few homes near the city's edges get water from another supplier, so if the city says it does not serve your address, call the supplier on your bill.

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Grand Prairie water damage restoration services callers ask for

Water Extraction and Emergency Water Removal

Standing water from a supply line, water heater or storm: what extraction equipment does, carpet and pad decisions, and why drying has to follow.

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Burst Pipe Water Damage

Frozen and failed pipes in attics, outside walls and garages. Shut the water off, call a plumber for the pipe and a restoration company for the drying.

When the freeze came in 2021

The February 2021 winter storm was hard on Grand Prairie's apartments. NBC DFW reported that tenants at the Three60 North complex went about two weeks without running water, and the city's code compliance staff said dozens of frozen pipes had burst there. Across town, residents were asked to cut back on water use while systems around the region struggled.

Apartment leaks spread sideways and down. One split line in an upstairs unit can soak the ceiling and walls of the unit below. If you rent, report the leak to management in writing, photograph every room, and call your own renters insurer to ask how it handles damaged belongings.

Before the next hard freeze, find your shutoff and learn how to close it. In an apartment, ask the office where your unit's valve is.

Frosted water pipe in an attic dripping onto soaked pink insulation

Johnson Creek, the West Fork and the floodplain rules

Johnson Creek starts near Interstate 20 in eastern Tarrant County and runs about 13 miles northeast to the West Fork of the Trinity River, which it meets in Grand Prairie. It drains a heavily built-up area, so it can rise fast after a downpour. The U.S. Geological Survey keeps a gauge on the West Fork at Grand Prairie to track those rises. Nearby Mountain Creek Lake dates to the 1930s, when it was built to cool a power plant.

The city takes building near water seriously. Work in a mapped floodplain needs a Floodplain Development Permit, and new buildings must sit at least 2 feet above the 1% annual chance flood level, or 1 foot above the city's "ultimate" water surface, whichever is higher. If your home sits near a creek, those rules matter when you rebuild.

When creek water crosses the threshold, the IICRC S500 standard calls it Category 3, the grossly contaminated kind. Porous materials it soaks are usually removed. Standard homeowner policies in Texas also leave flooding out; that takes a separate flood policy, and FEMA notes a new one typically waits 30 days before it kicks in.

Room with the drywall cut away in a straight line about two feet up, showing the studs

Questions for a company before you sign

Is this clean, gray or black water, and how does that change what you remove?
Which rooms and walls are wet, and what readings did your moisture meter show?
Will you put the estimate in writing, with drying and rebuild listed separately?
Is my address in a floodplain, and will the rebuild need a city permit?
Is your firm listed on the IICRC Global Locator, and can I get a certificate of insurance?
If you find mold, who will assess it? Texas rules keep the assessor and remediator separate on one project.

How the free line handles a Grand Prairie call

Water Damage Pro Dallas does not dry, repair or test anything. It is a phone line. Say "water damage" when the assistant answers, then name your neighborhood or nearest cross street in Grand Prairie and describe the source. From there you are passed to an independent restoration company that gets a quick rundown of your call before it picks up.

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

Other DFW towns the line covers

Grand Prairie water damage questions

Is Grand Prairie water still contaminated?

The foam scare is over. In September 2024, firefighting foam got into the system through backflow during a warehouse fire, and about 60,000 people north of Interstate 20 were told to use tap water only for flushing. The advisory lasted about two days, ending after the Texas Commission on Environmental Quality cleared the water, and residents were told to flush their pipes. For any current notice, check the city's website or call 972-237-8400.

Who fixes a water main break in Grand Prairie?

The city does, on its side of the meter. Report it to the Water Utilities Division at 972-237-8400 or waterdispatch@gptx.org; the same number takes after-hours leak and sewer blockage reports. A leak on your side is a private plumbing repair. If the water already reached your floors, a water extraction company handles removal and drying.

Do I need a permit to rebuild after a flood in Grand Prairie?

If your property sits in a mapped floodplain, likely yes for more than cosmetic work. The city requires a Floodplain Development Permit for development there, and new structures must sit at least 2 feet above the 1% annual chance flood elevation, or 1 foot above the ultimate water surface, whichever is higher. Ask the city's floodplain office before major rebuilding, and ask the company who pulls permits.

Can a broken pipe in my Grand Prairie apartment cause mold?

Yes, if the wet drywall, carpet or cabinets are not dried quickly. EPA guidance treats the first day or two as the window: get soaked materials dry in that span and mold usually does not take hold, though the agency does not promise it. Tell your landlord in writing right away and photograph the damage. If mold appears later, the mold removal page explains when Texas rules call for licensed professionals.

Grand Prairie house taking on water? Call now

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.