Brick home under a large oak tree beside a wet road on a sunny afternoon

Water Damage Restoration in The Colony, Texas

A water heater that finally let go, a slab or supply line leak, a wet ceiling after a storm off the lake. Call the free line at any hour to reach an independent company that takes calls from The Colony.

Call (469) 649-7066 The Colony after-hours water line

Fifty years of homes on the east shore

The Colony began as one builder's plan. In 1973, the Dallas developer Fox and Jacobs bought about 2,500 acres on the eastern shore of Lake Lewisville, and the first households arrived in October 1974.

Growth was so quick that by early 1977, when residents voted to incorporate, D Magazine counted about 3,500 people and called it the largest community in Texas ever to seek incorporation. The city became home rule in 1979 and absorbed the older lakeside community of Eastvale in 1987.

That history matters for water damage restoration in The Colony. Many houses in the original neighborhoods are now around fifty years old. Anything original to a 1970s house, from the water heater to the valves, has seen decades of use, and parts swapped out since then may have been installed by different hands. Every fitting, hose and drain line is a place where water can get loose.

Kitchen with a water heater closet door open and a small puddle on the floor

Where older Colony houses tend to leak

The water heater

A tank that rusts through can empty dozens of gallons onto the floor, and the supply line keeps refilling it until someone shuts the valve. The city requires a permit and a registered contractor to replace one, so the plumber pulls the permit while the restoration company dries the room.

Under sinks and behind appliances

Braided supply hoses, old shutoff valves and dishwasher and ice maker lines fail quietly. Swollen cabinet floors and soft baseboards are the usual first sign.

Under the slab

Much of North Texas sits on clay that swells when wet and shrinks when dry, which moves foundations and can stress pipes beneath them. A warm floor spot or a bill that jumps for no reason calls for a plumber's leak test.

From above

Storms that cross the lake can drive rain into older roofs, vents and window frames. A ceiling stain that grows after each rain means water is still getting in.

The Colony's water system and its emergency numbers

The City of The Colony owns and runs its own water system. It runs its own wells and buys treated surface water from Dallas Water Utilities, whose reservoirs include Lake Lewisville.

After-hours water and sewer emergencies: 972-625-4471, or 469-628-5452 if no one answers.
Business hours: 972-625-2741.
Building Inspections (permits for water heaters, plumbing and repairs): 972-624-3100.

The city's crews handle the public side, such as mains and meters. Pipes on your property are yours to fix through a plumber, and the damage it caused is a job for a restoration company.

Water damage restoration The Colony TX homeowners call about

Slab Leak Water Damage

A leak under the foundation needs two trades: a licensed plumber finds and repairs the pipe, and a restoration company dries the floors and walls it soaked.

Ceiling Water Damage

A brown ring, a bubble in the paint or a ceiling that has started to sag. What each sign means, how to stay safe under it and how a company decides to dry or replace.

Water Damage Repair

Putting a house back together after the drying is done: drywall, floors, cabinets and paint, who does each part, permits in Dallas and the paperwork your insurer will want.

Living beside Corps of Engineers land

Much of The Colony's lakefront is public land. The Shoreline Trail runs largely on Army Corps of Engineers flood-control land and is subject to flooding in severe weather, with Stewart Creek Park, a leased Corps park, at its northwest end. Hidden Cove Park, a city boat ramp park, sits off Highway 423.

That buffer is the point: when Lewisville Lake rose to its record 537.02 feet on May 31, 2015, the flood pool spread across land set aside for it. Low streets and yards near the lake can still take on water in a big rain, and water that comes up from outside is Category 3 under the IICRC standard. A standard homeowners policy does not cover flood, so if you live near the shore, ask your agent about a National Flood Insurance Program policy well before storm season.

Gloved hand pushing a moisture probe into a damp carpet near the wall

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call your electric utility (the company named on your bill) or an electrician. A gas smell means everyone goes outside, and the calls to 911 and your gas utility are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

Five questions for the company at your door

Where did the water go? Ask for a moisture map of floors, walls and cabinets, not just the wet spot you can see.
What can stay? Ask which materials will be dried in place and which must come out, and why.
Who handles the plumbing permit? If a water heater or line is being replaced, it should be the registered plumber.
What paperwork will I get? A written estimate before work starts, daily drying readings, and a certificate of insurance sent by the company's insurer.
Is there mold? Past 25 contiguous square feet of growth, the Texas program generally expects one licensed firm to assess and a different one to remediate; look each up on the TDLR license search.

See how to check a company for credentials to ask about, such as an IICRC firm listing.

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

More DFW towns the line covers

Water damage questions from The Colony

Who do I call in The Colony when water is spraying from the meter at night?

The city lists 972-625-4471 for after-hours water and sewer emergencies, and 469-628-5452 if no one answers. City crews handle problems on the public side, such as a main break or a leaking meter. If the leak is inside your house, shut your own valve if you can reach it safely, then call a plumber and the free line for a water removal company.

Does The Colony require a permit for a new water heater?

Yes. The city's replacement water heater guidelines require a permit application, a contractor registered with the city, and an installation that follows the adopted International Residential Code. Building Inspections is at 6053 Main Street, 972-624-3100. If a failed tank flooded the house, the plumber handles the new heater and permit, and a restoration company handles the drying.

My house in The Colony is from the 1970s. Should I worry about leaks?

Age alone does not mean a leak, but decades of use wear out water heaters, supply hoses, valves and drain lines, and earlier repairs may not match current code. Watch for a rising water bill with no change in use, damp spots on floors or baseboards, and stains on ceilings. The slab leak page explains how a plumber and a drying company split that job.

Is it worth calling if the water damage is small?

Often, yes. A small stain can hide a wet wall cavity or subfloor, and the EPA notes mold can start when damp materials stay wet for more than a day or two. The company you reach can measure moisture and tell you whether drying is needed. You decide whether to hire it, and calling the line costs nothing.

Water damage in The Colony? Make one free call

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.