One-story brick home with its windows lit on a rainy evening under tall trees

Water Damage Restoration in Rockwall, Texas

Lake water at the back door, rain through a wind-damaged roof or a leak under the kitchen sink. Call free at any hour to be connected with an independent restoration company that serves Rockwall.

Call (469) 649-7066 Rockwall water department numbers

Two-story stone and brick home on a grassy slope near a neighborhood pond

Rockwall: a small county with a lot of shoreline

Rockwall is the county seat of Rockwall County, the smallest county in Texas at roughly 147 square miles. Lake Ray Hubbard forms its western edge.

The town takes its name from a wall-like rock formation that farmers found underground while digging a well in the early 1850s. Scientists consider it natural. The county was carved out of Kaufman County in 1873, and the Texas Historical Commission's marker credits Lake Ray Hubbard, built on the East Fork of the Trinity River, with broadening the local economy.

Water is part of life here, which shapes what people mean when they search for water damage restoration in Rockwall. Some problems start at the lake or a creek. Many others start inside the house, with a split supply line, a toilet that overflowed or a roof that a spring storm opened up.

When Lake Rockwall came up to the doors

Lakes in and beside the Lake Rockwall Estates neighborhood have pushed into homes more than once. In early June 2015, Blue Ribbon News reported that recent rains had filled Wallace Lake and flooded the homes of several families in the Lake Rockwall Estates neighborhood of Rockwall County. In February 2018, runoff in Buffalo Creek overflowed Lake Rockwall. At least 21 families left flooded homes on a voluntary evacuation, no one was hurt, and about 20 families were put up in hotels while their homes were assessed.

Why lake water is treated as black water

Restoration standards put lake and creek water in the dirtiest group, Category 3, since it can carry sewage, soil and chemicals. Expect a company to recommend tossing soaked carpet, pad, insulation and drywall. Wading in it is a bad idea for adults, and worse for kids and pets.

Why the policy type matters

Rising water from outside is flood, and standard Texas homeowners policies do not cover it. Coverage comes from a separate flood policy, usually through the National Flood Insurance Program. Check the FEMA flood map for your lot.

Living room carpet with a wide pool of standing water in the middle of the floor

March 29, 2017: 95 mph winds in Dalton Ranch

Not every storm that damages Rockwall homes is a tornado. On March 29, 2017, a weather service survey team from Fort Worth concluded that homes in the Dalton Ranch subdivision in north Rockwall had been hit by straight-line winds of 90 to 95 mph, with no sign of a tornado. County emergency managers counted about 25 homes affected, three with major damage, and one person went to the hospital with minor injuries.

Wind like that strips shingles, breaks windows and drops limbs onto roofs. The water that follows through those openings soaks attics, ceilings and walls. Get the roof covered by a professional first, then have the inside checked with a moisture meter before drywall is closed up or painted.

Water damage restoration Rockwall TX callers ask about

Flood Damage Restoration

Rising water from creeks, streets and the Trinity is Category 3. What flood cleanup involves, how to read a FEMA flood map, and why a home policy is not a flood policy.

Slab Leak Water Damage

A leak under the foundation needs two trades: a licensed plumber finds and repairs the pipe, and a restoration company dries the floors and walls it soaked.

Mold Remediation

How a licensed Texas mold remediation runs from the assessor's protocol to clearance and the certificate, and how to judge a Dallas mold remediation company before you sign.

A slab leak is a plumbing problem first. A plumber locates and fixes the pipe under the foundation; the restoration company dries the floors and walls it soaked. Ask each one exactly where its job ends.

Rockwall water department and safety numbers

When	Who	Number
Weekday business hours (8 to 5)	City of Rockwall Water and Wastewater Service Center	(972) 771-7730
After hours, weekends, holidays	Rockwall Police Department	(972) 771-7724
Billing questions	City of Rockwall Utility Billing	(972) 771-7736
Power outage	Oncor	888-313-4747
Gas smell, after you leave the house	911, then Atmos Energy	866-322-8667

Safety first. Shut off the main water valve if you can get to it without risk. Water and electricity together are the real hazard, so stay out of any puddle that touches an outlet, a cord or an appliance. Switch off the breaker only when the panel can be reached from dry flooring; if it cannot, call Oncor or an electrician. A gas smell means everyone goes outside, and the calls to 911 and Atmos Energy are made from there. Floodwater and sewage are not safe to wade through, for adults, children or pets. Once everyone is safe, take photos for the insurance claim and carry valuables and documents to a dry room.

What to ask the company that comes out

Which IICRC category and class do you see here, and how will that change the plan?
Will I get daily moisture readings until the job is signed off as dry?
Is your firm on the IICRC Global Locator? Will your insurance carrier send proof of coverage to me directly?
If mold turns up, how big is it, and will Texas rules call for a licensed assessor?
What does the written estimate include, and who rebuilds afterward?

Hand holding a phone over a wet carpet stain in a bedroom to take a photo for the insurer

Use our first 48 hours guide while you wait, and the Texas mold rules guide if mold is part of the picture.

Ask your insurer, not the contractor. Guidance from the Texas Department of Insurance separates water that shows up suddenly and by accident, like a split pipe, an overflowing toilet or a failed washer hose, which most home and renter policies include, from slow leaks and seepage, which they usually leave out. Flooding is excluded from home policies altogether and needs a separate flood policy. Insurers can also refuse a claim when the owner did not take reasonable steps to limit further damage. Before you sign for any work, pull out your policy and call the insurer about what it includes. More on water damage and insurance.

From your call to a Rockwall restoration company

Call the numberAn automated assistant answers (469) 649-7066 at any hour and asks what you need help with. The same number answers other home service calls too, so start with "water damage" or "mold".
Describe what happenedA burst pipe, standing water, a wet ceiling, a slab leak, a sewage backup or mold, plus your town and whether water is still coming in.
Get transferredWater damage calls go to an independent, locally owned DFW restoration company; mold removal calls go to an independent mold remediation company. Each hears a short summary before it picks up. Mold testing calls are taken as a message for now.
Deal with that company directlyIt inspects, quotes and does the work, and you pay it (or your insurer does, as you arrange). If it cannot answer, it gets your name, number, city and problem so it can call you back.

Start with Rockwall and the kind of water: lake or creek water, rain from the roof, or a broken pipe. That short summary goes to the company before it answers.

Call (469) 649-7066

About this line: Water Damage Pro Dallas is a free phone line, not a restoration or mold company. It answers your call and connects you with an independent local company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how a call is handled.

More pages that may help

More towns on the DFW line

Water damage in Rockwall: common questions

How do I report a water emergency to the City of Rockwall after 5 p.m.?

The city's Water and Wastewater Service Center answers (972) 771-7730 during weekday business hours. After hours, on weekends and on holidays, the city says to call the Rockwall Police Department at (972) 771-7724. The city also asks residents not to use its online service request form for emergencies. For a life threatening situation, call 911.

Water damage in Rockwall from a lake or creek overflow: who pays?

That depends on your policies, so ask before you assume. According to the Texas Department of Insurance, flood is left out of home policies and is bought as a separate policy; on top of that, NFIP coverage bought today usually waits 30 days before it kicks in, per FEMA. Water from a broken pipe is handled differently. Call your insurer and describe where the water came from. Our insurance guide goes deeper.

Should mold after a Rockwall leak be handled by a licensed company?

Once the growth reaches about 25 contiguous square feet, Texas generally expects two separate licensed parties: an assessment consultant who sets out the cleanup plan and a remediation contractor who follows it. The same license holder is not allowed to play both roles on one job. Names and license numbers can be looked up with TDLR's online search. See mold remediation.

Does the free line work for homes outside Rockwall city limits?

Yes. The line takes calls from across Rockwall County and the rest of Dallas-Fort Worth, including Rowlett, Wylie and Garland. Water and sewer contacts differ outside the city, so if you are on another water provider, check your bill for its emergency number. Then call, say where you are, and the assistant will transfer you to a restoration company that takes calls in your area.

Water damage in Rockwall? The call is free

Say what happened and which town you are in. The automated assistant passes a water damage call to an independent, locally owned DFW restoration company, and a mold removal call to an independent mold remediation company. That company comes out, sees the damage and prices the work itself.

Call (469) 649-7066

Answers day or nightPipes burst at 3 a.m. and storms roll in after dark. The assistant picks up at any hour, every day of the year.
Free to callThe line never bills you. Any price comes from the company you are connected with, and you can ask for it in writing.
Mold testing is separateTexas keeps the mold assessor and the remediator on one job apart, so testing calls are taken as a message.
You decideHear what the company found, read its estimate, ask your insurer your questions, and say yes only when it makes sense.